Partner Engagement Manager, SPACECOM

Onebrief•Colorado Springs, CO

6d•$150,000 - $180,000•Onsite

About The Position

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. This role involves owning the customer relationship, expanding product usage, communicating user needs to the product team, and instilling the Onebrief brand image. The position also entails enabling expansion to Allies and Partners, leading or supporting exercises, recommending product improvements based on user observations, providing customer support, developing an understanding of customer social dynamics for renewals and sales, and coordinating with the customer and product engineering team during incidents. Success requires mastery of operational planning at multi-star headquarters and technical savviness to become a power user and discuss engineering with the customer.

Requirements

Mastery of operational planning at multi-star headquarters.
Technical skill: savvy enough to become a power user of the product and talk engineering with the customer.
Love for users and a desire to work with them.
Deep understanding of large military headquarters and desire to apply that within U.S. Space Command.
Attention to detail; reputation as a workhorse.
Ability to get things from large government organizations and solve bureaucratic challenges.
Technically adept: savvy enough to become a power user of the product and talk engineering with the customer.
Strong interpersonal skills: cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
Intense about the mission.
Proactive and adaptable; comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
Communicate clearly, concisely, and candidly.
Scrappy and resourceful: find creative solutions with limited resources, adapt quickly when plans change, and push through obstacles without waiting for perfect conditions.
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Exposure to staff planning, through classical training in Professional Military Education or through service experience.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Obsessed with creating value for real users.
Ambitious, scrappy, and a creative problem-solver.
Learn quickly, work iteratively, and naturally seek collaboration.
Approach work with integrity, intellectual honesty, and a low ego.
Communicate frankly, clearly, and succinctly.
Thrive as a self-starter, embracing autonomy and ambiguity.
Top Secret clearance with eligibility for SCI.
Ability to access DOD facilities and installations.

Nice To Haves

Skillful planners, primarily in the grade of O-4 and O-5, understand you, and they confide in you.
Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals.
You wake up excited each day to navigate the military and political bureaucracy and win over future customers.

Responsibilities

Own the entire customer relationship, from users up to Generals to Admirals.
Rapidly expand product usage until ~100% of workflows are in Onebrief.
Clearly communicate user needs to the product team.
Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.