Partner Engagement Manager, Joint Staff

Onebrief•Washington, DC

1d•$150,000 - $180,000•Onsite

About The Position

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Today, many critical planning workflows still rely on fragmented systems, static documents, and disconnected tools that make collaboration and decision-making unnecessarily difficult. Onebrief brings modern software, AI, and real-time collaboration into those environments, helping teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences. We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world. Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Requirements

Top Secret clearance with eligibility for SCI
In person in the National Capital Region
Love our users, and want to work with them.
Deeply understand large military headquarters and want to apply that within the Joint Staff.
Pay attention to detail. People rely on you.
Can get things from large government organizations.
Technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
Work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
Intense about our mission.
Proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
Communicate clearly, concisely, and candidly.
Hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Advanced military education: Command and Staff, Advanced Military Studies.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Obsessed with creating value for real users
Ambitious, scrappy, and a creative problem-solver
Learn quickly, work iteratively, and naturally seek collaboration
Approach your work with integrity, intellectual honesty, and a low ego
Communicate frankly, clearly, and succinctly
Thrive as a self-starter, embracing autonomy and ambiguity.
Mastery of operational planning at multi-star headquarters.

Responsibilities

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
Rapidly expand product usage until ~100% of Joint Staff workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.