Partner Engagement Manager, Pacific

Onebrief•San Diego, CA

5d•$150,000 - $180,000•Onsite

About The Position

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $320m+ from top-tier investors, including Battery Ventures, General Catalyst, Sapphire Ventures, Insight Partners, and Human Capital, and today, Onebrief is valued at $2.15B. With this continued growth, Onebrief is able to make an impact where it matters most. Required: Top Secret clearance with eligibility for SCI. In person in San Diego, CA.

Requirements

Mastery of operational planning at multi-star headquarters.
Technical skill: savvy enough to become a power user of the product and talk engineering with the customer.
Love our users, and want to work with them.
Understand military headquarters and want to apply your experience with our customers.
Attention to detail. People rely on you.
Ability to get things from large government organizations.
Technically adept: savvy enough to become a power user of the product and talk engineering with the customer.
Work well with customers. Demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
Intense about our mission.
Proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
Communicate clearly, concisely, and candidly.
Hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.
Scrappy and resourceful. Find creative solutions with limited resources, adapt quickly when plans change, and push through obstacles without waiting for perfect conditions. Make things happen.
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Exposure to staff planning, through classical training in Professional Military Education or through service experience.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
Obsessed with creating value for real users.
Ambitious, scrappy, and a creative problem-solver.
Learn quickly, work iteratively, and naturally seek collaboration.
Approach your work with integrity, intellectual honesty, and a low ego.
Communicate frankly, clearly, and succinctly.
Thrive as a self-starter, embracing autonomy and ambiguity.

Responsibilities

Own the entire customer relationship, from users up to Generals to Admirals.
Rapidly expand product usage until ~100% of workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.