Community & Partner Engagement Manager

Impact.com•New York City, NY

8d•Remote

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results. We’re hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners. This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams. You will act as a key connector between impact.com, its customers, and its partners—helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams. This role will own and grow a global community and partner ecosystem—driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success.

Requirements

3–5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels)
Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes
Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
Ability to interpret engagement and performance metrics across both community and partner programs (e.g. participation, activation, retention, sentiment, contribution)
Understanding of customer feedback loops and voice-of-customer frameworks, and how insights are translated into product and marketing actions
Familiarity with content and engagement strategies that support education, enablement, and peer-to-peer interaction
Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) and/or affiliate or partner management platforms is a plus

Responsibilities

Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
Maintain a structured system for capturing and organizing inbound community input across channels
Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing
Support the affiliate and referral program in close partnership with the Performance Marketing Manager
Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
Ensure affiliates are correctly set up within tracking, reporting, and program systems
Identify and activate high-value community members and customer champions into our advocate programs
Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities
Monitor and synthesize feedback, sentiment, and conversations across community and partner channels
Identify recurring themes, product feedback, and engagement trends
Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
Ensure feedback loops are closed so community members and partners see their input acknowledged
Track and report on core metrics across community and partner engagement, including participation, sentiment, activation, and partner activity
Provide regular reporting on program performance and key trends
Continuously improve workflows, tagging systems, and triage processes to increase efficiency and scalability

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
Monthly gym reimbursement policy
Restricted Stock Units (RSUs)
Free Coursera subscription
PXA courses
26 weeks of fully paid leave for the primary caregiver
13 weeks fully paid leave for the secondary caregiver
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses