Partner Education Specialist

Murmuration

13d•Remote

About The Position

This role is for meticulous communicators who bring structure to complexity. We’ll rely on you to proactively identify gaps in our knowledge base, maintain content quality across the board, and ensure that everything we publish reflects a consistent, professional voice. As a Partner Education Specialist, you’ll work on Murmuration’s Help Center and the knowledge infrastructure that powers partner and internal training. Working closely with our Partner Training and Education Manager and our Partnership Success Team, you’ll create and maintain the content that helps partners and colleagues understand, adopt, and get the most out of our tools and data. Your day-to-day work will include writing and editing Help Center articles, preparing training materials, developing and enforcing a comprehensive style guide, translating technical work and words into easily understandable verbiage, and scripting video content.

Requirements

3+ years of experience in a technical writing, knowledge management, or content strategy role, with demonstrated ownership over a content library or knowledge base;
Experience writing and editing for varied audiences, including both technical and non-technical readers;
Demonstrated ability to develop and enforce style guides and content standards;
Experience writing or editing scripts for video content (training, product, or explainer formats);
Experience with tech tools and the language commonly used with them;
Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar);
Strong organizational skills and the ability to manage a content review cycle across a large body of articles;
Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.

Nice To Haves

Experience in a civic engagement, nonprofit, or mission-driven technology organization;
Background in instructional design and familiarity with adult learning principles;
Experience using AI-assisted tools to accelerate writing or editing workflows;
Familiarity with video production workflows (even just the scripting/storyboarding side); and/or
Experience training stakeholders on how to use and contribute to a knowledge management system.

Responsibilities

Create, maintain, and continuously improve knowledge articles in the Help Center.
Establish and execute a regular content review cycle to ensure all articles remain accurate, relevant, and easy to use.
Prepare written materials for partner and Partnership Success Manager (PSM) trainings.
Collaborate closely with the Manager, Partner and User Training to ensure content aligned with partner needs.
Help translate technical words and work into easy to use and understand content.
Craft clear, engaging scripts for training and product videos.
Edit scripts produced by others to ensure alignment with voice, accuracy, and format standards.
Develop a comprehensive style guide for all Murmuration-produced content.
Own ongoing enforcement of style standards to ensure consistency and quality across every content type.
Serve as a quality control resource across content produced by the team, reviewing for clarity, accuracy, consistency, and adherence to style guidelines.
Proactively identify gaps, redundancies, or inefficiencies in how knowledge is organized and surfaced.
Recommend and implement improvements to tools, workflows, and content architecture.

Benefits

Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
Retirement benefits with a 5% employer match
A flexible, unlimited PTO plan
Generous paid parental leave
Pre-tax commuter benefits
A company laptop
A flexible remote work environment
A home office setup stipend for all new employees
Monthly reimbursement for remote work expenses
A yearly professional development fund
Mental health and wellness benefits through Calm and Better Help
Yearly in-person staff retreats