Partner & Education Services Program Manager

Okta•Toronto, ON

1d•CA$87,000 - CA$119,000•Onsite

About The Position

This role is a key subject matter expert responsible for designing and developing content and toolkits for high-impact, learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role is focused on building end-to-end learning journeys that enable the successful deployment, operation, and adoption of solutions in real-world environments. Working closely with the Delivery, Enablement, Partner, and Product teams, this individual will ensure our customers and partners have the hands-on resources and technical guidance needed to master an evolving ecosystem. The ideal candidate is passionate about technology and education, with a talent for translating complex product features into clear, actionable training and documentation for developer and administrator audiences. By creating world-class learning experiences, you will directly contribute to faster customer time-to-value, increased partner-led revenue, and higher overall customer satisfaction.

Requirements

Familiarity with Identity and Access Management (IAM) and web security best practices, with the ability to comfortably navigate complex product features and support workflows.
Proven track record of translating intricate technical concepts into clear, step-by-step documentation, actionable training materials, and engaging visual content while adhering to brand guidelines.
The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.
Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation.

Nice To Haves

Knowledge of Okta & Auth0 product offerings.
Experience with enterprise identity lifecycle management processes and standards.
Experience using content generation tools like Canva, Adobe Creative Cloud, Figma, or Camtasia.

Responsibilities

Content Development: Design, maintain, and support content to reinforce learning through practical application. Focusing on the why not just the how.
New Product Readiness: Act as a subject matter expert for new product launches, translating complex features into digestible content for our customers and partners.
Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a broad and deep technical understanding of the Okta and Auth0 product lines and the underlying technologies and protocols
Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
Analytics and Reporting: Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities.
Cross Functional Collaboration: Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for our customers and partners.