Partner Custodian Specialist

AssetMark•Chicago, IL

11d•$55,000 - $60,000•Hybrid

About The Position

The Account Operations Team is responsible for handling all client-directed requests on existing AssetMark accounts. This can include anything from an investment change to a withdrawal, to a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately and with the client’s intention at top of mind. A Specialist will ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items. Key performance measures include accuracy, productivity, contact quality, and ability to work and engage effectively on a team. Each Specialist will be assigned a primary work group/team on Account Operations based on proficiency need, capacity requirements, tenure and skill. These teams include: Money In and Maintenance, Money Out, Move Money, and Partner Custodian. Each team will work closely to ensure service levels are achieved daily, processes are improved, and team engagement is high. Specialists should be proactive, eager to learn, and work their leaders to develop their skills and careers at AssetMark. Specialists also have the ability to become Gold or Platinum certified, as well as promoted to a Level 2 or Sr for taking on additional responsibilities and exceeding key performance metrics. We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ or our Chicago, IL offices.

Requirements

Bachelor’s degree or experience in Financial or similar professional Industry
Strong attention to detail and ability to see the “bigger picture”
Demonstrates high proficiency in Operational processing
Outstanding Customer Focus – constantly providing memorable service and creates loyal promoter
Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation
Demonstrated analytical and decision making skills
Results Oriented - Proven ability to set and meet aggressive goals

Nice To Haves

Vast knowledge and expertise of our PC’s rules and operating procedures
Must work closely with our PC Service Teams to ensure client requests are handled according to their guidelines.
Incredibly flexible and adaptable as the work may change daily and they may need to shift priorities.
May need to specialize this team even further by custodian and work group.

Responsibilities

Partner closely with Team, Service and Leaders to ensure client requests are handled with care and accuracy.
Be productive and ensure all requests are handled within assigned service levels.
Adapt and be flexible based on the needs in the business and within the team.
Ability to satisfy advisors with timely, complete, knowledgeable and responsive communications regarding requests that are not in good order (NIGO) through written and verbal communication.
Ability to assess and minimize risk to organization.
Effectively work across teams, peers, and other departments.