Works with business partners as the primary interface between Information Technology and specific business areas. Identifies business-unit requirements, creates project and process specifications, coordinates with project teams, and ensures adherence to schedules and budgets and alignment with Information Technology strategy. Determines whether solutions already exist or new solutions are needed, provides input on buy-versus-build decisions, and ensures proper integration of solutions that affect work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Information Technology, from requirements gathering through implementation. The role provides business reporting and analytical support, particularly for departmental governance and performance, using various data sources and analytical tools. It develops, tests, and maintains reports using SQL-driven application table portlets and Business Objects; conducts systems analysis focused on business process models and use cases; supports system administration and maintenance; audits compliance with division processes and standards; and analyzes system or application incidents with product support teams to identify and implement solutions. The position also supports multiple projects by evaluating complexity, assumptions, constraints, and dependencies; surveys stakeholders to assess technology-delivery effectiveness; and contributes to process, procedure, protocol, and tool maintenance. It builds stakeholder relationships, communicates business direction to Information Technology, explains technical concepts to nontechnical team members, guides colleagues through established processes, maintains awareness of technological trends, and assists less experienced team members. Team members are expected to recognize and report risks or suspected violations of applicable policies, procedures, laws, regulations, and role-specific limits. Other related duties may be assigned.
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Job Type
Full-time
Career Level
Senior