Participant Support Worker - HOPE

Young Women's Christian Assoc.•Lethbridge, AB

4d•Onsite

About The Position

This role involves providing comprehensive support to participants in various aspects of their lives, including life skills development, community engagement, and personal well-being. The Participant Support Worker will assist individuals in achieving their goals, fostering independence, and promoting positive social interactions. The position also includes program and administrative support duties to ensure the smooth operation of the HOPE program and facility.

Requirements

Maintain personal and professional boundaries with Participants.
Attend all mandatory trainings (Conditions of Employment).
Comply with the YWCA Lethbridge & District policies and procedures.
Maintain detailed records according to YWCA Lethbridge & District legal documentation guidelines.
Exercise effective conflict management skills.
Operate the main phone line, computer, and photocopier as necessary.

Nice To Haves

Actively participate in professional development opportunities; attend as many trainings and in-services as possible.
Build and maintain knowledge of community resources and referral pathways.

Responsibilities

Assist and encourage Participants in the pursuit of leisure activities, exercise programs, and community socialization opportunities; develop activities for individual or group participation.
Support Participants in management of self, i.e. development and utilization of personal coping strategies, self-confidence & community rehabilitation.
Assist Participants in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living.
Assist Participants where appropriate with family communication and mediation.
Assist Participants as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
Act as a positive role model for Participants; lead by example.
Encourage Participants to actively participate in service & goal planning.
Perform regular participant status and wellness assessments.
Monitor Participant interactions and encourage social inclusion; coordinate conflict resolution and manage behaviors' as needed.
Maintain personal and professional boundaries with Participants.
Maintain communication with staff and provide support as required or directed by reporting manager.
Build and maintain knowledge of community resources and referral pathways.
Actively participate in professional development opportunities; attend as many trainings and in-services as possible.
Attend all mandatory trainings (Conditions of Employment).
Attend meetings.
Actively work to be a positive and supportive team member.
Comply with the YWCA Lethbridge & District policies and procedures.
Review and maintain accurate records, including ensuring use of appropriate program communication tools, as required.
Maintain detailed records according to YWCA Lethbridge & District legal documentation guidelines.
Take direction from the Case manager regarding Participant care; the Case manager is not to perform the duties of a supervisor, but may provide direction with regards to Participant care, particularly in relation to the Service Plan.
Maintain regular communication with the management on matters affecting Participants’ wellbeing and in the general operations of the Hope House.
Responsible for opening and/or closing the facility, with special care to ensure the facility is secure and operational each day.
Perform daily walk through of the facility at the end of the day to ensure that all participants are engaged.
Greet participants, staff, volunteers, and the public and stakeholders professionally, guiding them and providing direction as required.
Exercise effective conflict management skills.
Operate the main phone line, computer, and photocopier as necessary.
Oversee the lobby and related areas to ensure the atmosphere remains professional and kept as a place of business.
Support programs as required through effective coordination, communication and supportive efficiencies.
Other duties as assigned.