Participant Services Representative

Northwest Administrators, Inc. • Seattle, WA

6d • $21 - $27 • Onsite

About The Position

Northwest Administrators, Inc. is looking for a Participant Services Representative to join their team and serve as the friendly, knowledgeable voice of the organization. At NWA, they pride themselves in providing exceptional customer service. As a customer service representative for their client service center department, you are the front line! You will take calls from customers who have questions about retirement and healthcare benefits.

Requirements

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word

Nice To Haves

• Bilingual. Fluent in Spanish (highly preferred)

Responsibilities

• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Benefits

• Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance
• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed