Participant Services Representative
Northwest Administrators•Seattle, WA
•Onsite
About The Position
Northwest Administrators, Inc. is looking for a Participant Services Representative to join their team and serve as the friendly, knowledgeable voice of the organization. In this role, you will be the front line of the customer service department, taking calls from customers who have questions about retirement and healthcare benefits. The company prides itself on providing exceptional customer service.
Requirements
- Organized. Able to juggle and prioritize workloads, have strong analytical skills
- Communicator. Strong verbally and in writing including interpersonal skills
- Service Minded. Passionate about customer service--delivering it like you expect to receive it
- Detailed. Attentive to detail with excellent problem-solving skills
- Technically Savvy. Proficient with technology, intermediate level with Excel and Word
Nice To Haves
- Bilingual. Fluent in Spanish (highly preferred)
Responsibilities
- Assist walk-in participants and providers with questions or documentation
- Provide accurate information on claim payments, eligibility, and retirement plans
- Thoroughly document calls in the computer system
- Verify and update customer information
- Mail various forms and information as required by the customer
Benefits
- Medical, Dental, Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leave and 10 Holidays
- Strong team environment with good work-life balance
- Training and development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
