Part -Time Weekday Guest Operations Generalist

DHRM•Richmond, VA

9d•Onsite

About The Position

The Science Museum is currently seeking genuinely friendly or over-enthusiastic individuals with energetic and hospitality-focused personalities to join our Guest Operations team. The Museum is looking for individuals who are comfortable interacting with strangers, making eye contact, all while maintaining an upbeat personality and displaying a visible smile to serve our guests. In this dynamic position, you will be the face of the museum, welcoming guests at the front desk, Gift Shop and Concessions area. Ensuring every visitor enjoys a smooth, engaging, and informative experience is your top priority. Staying up to date on all of our exhibitions, programs, and events in order to share your knowledge and enthusiasm with guests of all ages. We’re recruiting for a part-time year-round Weekday Guest Operations Generalist. Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period.

Requirements

Prior experience in customer service, retail, hospitality, or another guest-facing role.
Comfortable actively engaging with strangers using a visible smile, eye contact, and clear, friendly communication.
Strong interpersonal and communication skills.
Ability to handle cash, give change, and operate point-of-sale systems.
Ability to work confidently both independently and as part of a collaborative, team-oriented environment.
Availability to work weekends, holidays, and occasional evenings is required.

Nice To Haves

An interest in science, museums, or education is a plus.

Responsibilities

Welcome guests at the front desk, Gift Shop and Concessions area.
Ensure every visitor enjoys a smooth, engaging, and informative experience.
Stay up to date on all exhibitions, programs, and events to share knowledge and enthusiasm with guests.
Handle cash, give change, and operate point-of-sale systems.