Part-Time On-Call Representative

Centria Healthcare•Farmington Hills, MI

12h•Remote

About The Position

The Part-Time On-Call Representative manages the delivery of in-home care to catastrophically ill or injured clients across Michigan during weekend non-business hours. Operating remotely in a high-pressure, time-sensitive environment, this role coordinates care logistics in conjunction with Client Service Managers, negotiates staff pay rates, and ensures seamless client coverage. This is a remote position, but candidates must reside in Michigan to attend mandatory initial training at our headquarters in Farmington Hills, MI.

Requirements

Must currently reside in Michigan and be able to commute to Farmington Hills for training.
Demonstrated ability in high-pressure, customer-facing roles.
Strong critical thinking, negotiation, judgment, and problem-solving skills for time-sensitive issues.
Highly organized with strong attention to detail and real-time documentation habits.
Professional written and verbal communication skills across internal and external partners.
Proficiency or comfort navigating digital tools and EMR systems.

Nice To Haves

Medical, Call Center, or Emergency Medical Services (EMS) experience is strongly preferred.
Bachelor’s degree or equivalent professional experience.

Responsibilities

Complete required in-office training at the Farmington Hills HQ.
Answer all incoming calls during the shift, returning any missed calls within 10 minutes.
Document detailed notes in real-time and submit a completed report by 10:00 AM the morning after the shift ends.
Communicate effectively with clients, field staff, CSMs, and Operational Directors.
Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
Assist staff with basic tablet issues and submit IT support tickets when necessary.
Schedule or update client shifts within the Electronic Medical Records (EMR) system.
Maintain a calm, professional composure and apply critical thinking during high-stress, urgent situations.