Part-time IT Helpdesk Technician

Reef Capital Partners • Ivins, UT

2d • $22 - $28 • Onsite

About The Position

Reef is seeking a customer service oriented, motivated and tech-savvy Part-time Helpdesk IT Technician to join our team. The ideal candidate will have strong experience with Microsoft Office 365, proven experience managing internal IT systems, and a desire to learn and grow in scripting and automation. You will play a crucial role in maintaining the stability, security, and efficiency of our IT infrastructure while providing top-tier support to end users.

Requirements

• 1-3 years of experience in an IT helpdesk position
• Experience with Microsoft Office 365 Administration.
• Experience managing internal IT infrastructure and supporting both remote and in-office employees.
• Familiarity with Windows and Mac OS environments.
• Strong understanding of AAD Endpoint Management, Intune, and Apple Business Manager.
• Desire to learn and implement scripting and automation for process improvements.
• Strong problem-solving skills and attention to detail.
• Familiarity with security frameworks like NIST.
• Hands-on experience with tools like Endpoint Protection, Azure Active Directory, Salesforce, Adobe, JIRA, and others.

Nice To Haves

• Currently enrolled in, or graduated with, a degree in Information Systems or similar is preferred
• PowerShell knowledge is a plus.

Responsibilities

• Triage, resolve, and escalate support tickets within defined SLAs, ensuring KPIs are met, across both Windows and Mac OS environments.
• Manage the onboarding and offboarding process, including purchasing and setting up hardware, configuring necessary software, syncing Mobile Device Management (MDM) systems, and managing security badge setups.
• Administer various software platforms ensuring proper security, functionality, and availability. Perform regular audits to reduce unnecessary software costs and maintain accurate licensing records.
• Configure and maintain IT-related equipment for in-office and remote employees, ensuring proper functionality and cost-efficiency.
• Provide training on unfamiliar software or hardware, ensuring that staff are equipped to use company systems effectively.
• Identify opportunities for automation and efficiency improvements in IT processes, with the opportunity to learn and apply scripting for automating tasks.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree