IT Helpdesk Technician
Western Montana Clinic•Missoula, MT
•Onsite
About The Position
At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families. We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location.
Requirements
- High school diploma or equivalent
- Helpdesk or IT support experience required
Nice To Haves
- Technical coursework, certifications, or college education in Information Technology strongly preferred
- Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn
Responsibilities
- Provide friendly, respectful, and professional support to employees experiencing technical issues
- Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
- Listen carefully to user concerns and communicate technical information in a clear and understandable way
- Troubleshoot basic hardware, software, printer, phone, and account-related issues
- Escalate more advanced technical problems appropriately when necessary
- Document support requests accurately within the Helpdesk ticketing system
- Assist with setup, deployment, and maintenance of computers and related equipment
- Support IT projects and other departmental tasks as assigned
Benefits
- Health insurance
- Life insurance
- Paid vacation
- Holiday pay
- Sick pay
- 401(k) Plan + match
- Voluntary benefits - dental, vision, disability
- Employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
