CEWD Part-Time Instructor, Customer Service Excellence

Alvin College • Varies: Alvin College/Online/Various Service Area School Districts/TX Dept of Criminal Justice, TX

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About The Position

This is a part-time instructor pool position in Alvin College’s Continuing Education Workforce Development (CEWD) department for assignments available during the academic year. The position is limited to no more than 19 hours per week. Applications are considered throughout the academic year and reviewed according to departmental needs. Hourly pay is determined based on discipline.

The instructor provides instruction in customer service excellence, preparing students to deliver professional, effective, and customer-focused service while building communication, problem-solving, conflict-resolution, and relationship-management skills. The role requires a flexible schedule to meet program needs, which may include days, evenings, and/or weekends.

The employee typically works in an office environment, using a computer, telephone, and other office equipment. The position is security sensitive and requires a criminal history and/or motor vehicle records check. Working knowledge of AI tools and the ability to use them responsibly, ethically, and in compliance with organizational guidelines are also required.

Requirements

• Demonstrated knowledge of professional communication, customer relationship management, conflict resolution, service recovery, and customer experience principles.
• At least three years of experience in a related field.
• Good communication and interpersonal skills.
• Working knowledge of Microsoft Office programs and intermediate computer skills.
• Familiarity with interactive teaching methods and instruction via the Internet.
• Working knowledge of artificial intelligence tools and ability to use them responsibly, ethically, and in compliance with organizational guidelines.
• Ability to work a flexible schedule that may include days, evenings, and/or weekends.

Nice To Haves

• Experience with CRM systems, customer service technologies, digital communication platforms, and emerging technologies such as AI.
• Working knowledge of the Blackboard course management system.
• Bilingual English/Spanish speaking ability.

Responsibilities

• Develop and deliver instruction in customer service principles, professional communication, and relationship management.
• Teach effective verbal, written, digital, and interpersonal communication techniques for customer interactions.
• Instruct students in active listening, empathy, professionalism, emotional intelligence, and customer-focused communication.
• Teach strategies for handling difficult customers, resolving conflicts, managing complaints, and de-escalating challenging situations.
• Use role-playing, simulations, case studies, and workplace scenarios to build practical customer service skills.
• Teach students to identify customer needs, manage expectations, and develop positive customer relationships.
• Provide instruction in telephone, email, chat, social media, and other digital customer-service communication.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed