Part-Time Innkeeper | RESET Joshua Tree | Twentynine Palms, CA

PM Hotel Group•Twentynine Palms, CA

7d•Onsite

About The Position

RESET Joshua Tree is a boutique hotel located near Joshua Tree National Park in Twentynine Palms, CA, offering unique views and comfortable guest rooms. The hotel is recognized as a Top Workplace and is dedicated to fostering a positive, inclusive, and innovative environment for its associates. They are a growing team looking for genuine individuals who value team engagement and offer opportunities for internal promotion.

Requirements

Previous experience in hospitality, food & beverage, or customer service preferred.
Strong multitasking abilities, exceptional customer service skills, and attention to detail.
Familiarity with point-of-sale systems, reservation systems, and espresso machines is a plus.
Friendly and professional demeanor, ability to work independently and as part of a team, and a genuine desire to exceed guest expectations.
SERVE OTHERS.
LIVE 360.
BUILD A POSITIVE TEAM.
BE WILDLY PASSIONATE.
TAKE OWNERSHIP.
LEARN + INNOVATE.
EMBRACE CHANGE

Responsibilities

Greet and assist guests upon arrival, handle check-in/check-out processes, and respond to inquiries and special requests.
Manage reservations and room assignments, update guest records, and handle payments accurately.
Provide guests with information on hotel amenities, local attractions, and services.
Maintain a clean and organized front desk/bar, handle emails and phone calls, and support other departments as needed.
Set up dining areas, present menus, take orders, serve food and beverages, and ensure tables are properly cleared and reset.
Provide personalized service, accommodate dietary preferences, and address any service-related issues promptly.
Restock supplies, maintain cleanliness of the dining area and kitchen, and complete inventory checks.
Prepare and serve high-quality coffee, espresso drinks, teas, and specialty beverages according to hotel standards.
Maintain stock of coffee beans, syrups, and supplies, and ensure equipment is cleaned and properly functioning.
Engage guests while preparing drinks and accommodate preferences to enhance their café experience.
Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintains a working knowledge of liquors, wines, beer, ports, cognacs and specialty drinks.
Have the ability to recommend and advise guests on wines and spirits while providing a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Ensure proper pouring, mixing, blending, of drinks; Know our menu and product – every recommendation you make reflects your knowledge, experience and your reputation as a bar professional.
Maintain professional appearance adhering to the hotel’s dress code.
Always wear appropriate uniform and name tag.
Exhibit a welcoming and professional demeanor.
Greet guests promptly with a smile and assist with inquiries.
Address guest needs promptly, anticipate their preferences, and resolve issues with tact.
Ensure a positive guest experience in all interactions.
Balance responsibilities across the front desk, dining, and café areas, especially during peak hours.
Coordinate with the kitchen, housekeeping, and other departments to ensure seamless operations.
Adhere to all food safety, hygiene, and hotel safety protocols to maintain a clean, safe environment.