Innkeeper Bar Supervisor | RESET Hotel | Twentynine Palms, CA

PM New•Twentynine Palms, CA

13d•Onsite

About The Position

We are seeking an Innkeeper Bar Supervisor to lead the bar and beverage program at Reset Hotel, creating memorable guest experiences through exceptional craft cocktails, thoughtful wine selections, and warm hospitality. This role involves delivering outstanding guest service across front desk, dining, and café operations. It is ideal for someone who enjoys a variety of responsibilities, thrives in a fast-paced environment, and is passionate about providing memorable guest experiences. This is a full-time, on-site, non-exempt position.

Requirements

Previous experience in hospitality, food & beverage, or customer service preferred.
Strong multitasking abilities, exceptional customer service skills, and attention to detail.
Familiarity with point-of-sale systems, reservation systems, and espresso machines is a plus.
Friendly and professional demeanor, ability to work independently and as part of a team, and a genuine desire to exceed guest expectations.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Responsibilities

Greet and assist guests upon arrival, handle check-in/check-out processes, and respond to inquiries and special requests.
Manage reservations and room assignments, update guest records, and handle payments accurately.
Provide guests with information on hotel amenities, local attractions, and services.
Maintain a clean and organized front desk/bar, handle emails and phone calls, and support other departments as needed.
Set up dining areas, present menus, take orders, serve food and beverages, and ensure tables are properly cleared and reset.
Provide personalized service, accommodate dietary preferences, and address any service-related issues promptly.
Restock supplies, maintain cleanliness of the dining area and kitchen, and complete inventory checks.
Follow food card recipes and prepare dishes for guests.
Prepare and serve high-quality coffee, espresso drinks, teas, and specialty beverages according to hotel standards.
Maintain stock of coffee beans, syrups, and supplies, and ensure equipment is cleaned and properly functioning.
Engage guests while preparing drinks and accommodate preferences to enhance their café experience.
Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintains a working knowledge of liquors, wines, beer, ports, cognacs and specialty drinks.
Recommend and advise guests on wines and spirits while providing a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Ensure proper pouring, mixing, blending, of drinks; Know our menu and product.
Conduct weekly bar inventory, recording all supplies on hand, record all purchasing needs and contact vendors to place orders in a timely manner.
Train innkeeper staff on drink menu and knowledge of the bar.
Assist with planning of events and functions in the F&B department.
Work closely with the food supervisor to come up with weekly special menus and new drink menus.
Balance responsibilities across the front desk, dining, and café areas, especially during peak hours.
Coordinate with the kitchen, housekeeping, and other departments to ensure seamless operations.
Adhere to all food safety, hygiene, and hotel safety protocols to maintain a clean, safe environment.