Part Sales Program Specialist

Voyageur Aviation

30d • Hybrid

About The Position

At Voyageur Aviation Corp., we deliver innovative solutions to customers with
unique aviation requirements. We are an integrated provider of specialized
aviation services, including, advanced engineering and maintenance capabilities,
part sales and logistics management, aircraft leasing, and contract flying
operations both internationally and domestically supporting humanitarian
missions, cargo, and workforce movements to remote communities. Our headquarters
are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus
Aviation Inc.

What we offer and what makes us special:

We stand out as a leading company engaged in exceptionally distinctive
projects, spanning captivating destinations worldwide, and collaborating with
extraordinary and exclusive clients.
We can turn your wildest imagination into reality, whether it's complete
plane restructuring and modernization, complex maintenance, or a
comprehensive plane redesign.
Our team comprises the best, with unparalleled expertise. No one else on
Earth can match what we achieve. We are true pioneers in aviation technology.
Abundant growth opportunities await you here. Our employees choose to stay
for the long term, thriving in a culture of continuous learning and boundless
possibilities.
We've got you covered! Our comprehensive benefits program is employer-paid
and includes extended health care, out-of-country insurance, as well as life
and disability coverage.
Additionally, we offer a retirement pension plan, an employee and family
assistance plan, and participation in the Employee Share Ownership Plan (TSX:
CHR).

Explore your next role:

We are looking for a qualified individual to join the Part Sales team as a Part
Sales Program Specialist. The successful individual will be responsible for
managing the customers on the EXCL program and the vendor management of the
repair/overhaul cycle of the components as well as marketing the program to
achieve set goals.

Requirements

• Post-secondary education in customer support or equivalent aviation part sales work experience.
• 5 Years in an Aftermarket component support role and 10 Years in Aviation Industry.
• Proven communication and networking skills.
• Technical understanding of aircrafts and aircraft parts.
• Advanced level of Microsoft Excel, Word, and Power Point.
• Tender preparation to the industry standard.
• Fulfil travel requirements: 5% of the time.
• You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

Nice To Haves

• Customer service experience considered an asset.

Responsibilities

• Use client base contacts to market Avparts and generate sales to meet monthly revenue targets.
• Attend industry functions, conferences, trade shows to promote Voyageur’s suite of services with emphasis on the EXCL program offering.
• Make in person sales calls at customer sites on a regular basis and conduct program reviews.
• Develop an effective and productive working relationship with Inside Sales group to process orders and customer product requirements.
• Work with the Avparts team to identify and forecast component needs based on usage and new customers.
• Generate reports and updates to management.
• Manage the day-to-day customer relationship and program.
• Manage the relationship with the supplier(s) for cost management and service level commitments to customers.
• Review all estimates for CID and other over and above charges for pass through and dispute resolution.
• Provide technical support to Sales team and Supply management.
• Attend TSC meetings and provide feedback to enhance our offerings and take advantage of preferential commercial concessions being provided by the OEMs and vendors.
• Generate Repair Order(s) to in house shops as well as outside vendors for any unserviceable parts.
• Generate a line of communication within house shops & vendors to identify what is required.
• Help with the receiving process of part(s) that may have been returned that have any kind of discrepancy.
• Liaise with MATCON department to ensure that the repair orders created, and the associated part(s) will be shipping to the vendor on the requested day.
• Scan all necessary documentation to repair order.
• Liaise with Voyageur part sates team and Chorus subsidiaries on common opportunities for inventory purchases or other Avparts’ opportunities.
• Prospect for potential new clients to grow EXCL business and additional addons (i.e., LE program).
• Meet potential clients by growing, maintaining, and leveraging contact network.
• Identify potential new clients, and the decision makers within the client organization.
• Research and build relationships with new clients and maintain existing customer base and relationships.
• Plan approaches and pitches, to develop proposals that speak to the client’s needs, concerns, and objectives.
• Manage customer complaints by clarifying, emphasizing agreements, and working through differences to a positive conclusion.
• Maintain knowledge of market and industry trends to identify prospects and opportunities.
• Liaise with corporate marketing in support of leveraging brand awareness and lead creation
• Obtain quote(s) for each aeronautical product(s) requested.
• Ensure best market price and availability for resale.
• Create & email Purchase Order(s) to vendor(s) and ensure vendor(s) meets the committed date, which may be required for customer needs (i.e., AOG requirement).
• Follow up with vendors on problem/potential problem parts to ensure delivery time to meet the customer requirements.
• Scan all necessary documentation to purchase order.
• Help with the receiving process of part(s) that have been procured that have any kind of discrepancy.

Benefits

• Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage.
• retirement pension plan
• employee and family assistance plan
• participation in the Employee Share Ownership Plan (TSX: CHR).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees