Part Sales and Sourcing Representative

Alliant Power•Windsor, WI

About The Position

Under the leadership of the Inside Sales Manager, the Parts Sales Specialist assists our sales teams and customers by searching for replacement parts. This position will be the starting point for parts lookup and parts sourcing with the goal in mind of returning the answer as accurately and quickly as possible.

Requirements

Experience in Customers Service/Sales
Computer skills are important with Microsoft Office experience required
High motivation and initiative level
Ability to multi-task

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Answers phone calls, web requests, and group shared emails with parts lookup/sourcing requests
Provides quotes, pricing, availability, and places orders as needed or requested.
Identifies opportunities to upsell and/or recommend add-on parts to requests.
Works closely with Technical Service, Warranty, Customer Service, Marketing, and Pricing personnel.
Engages in technical discussions with potential customers. Escalates as required to the Technical Support team.
Remains knowledgeable and up-to-date on changes and developments in the industry.
Operates within conformance of the Quality Management System.
Seeks out ways to provide continuous improvement within Diesel Forward.
Perform other duties and assignments as required.
Provide feedback on system needs/changes.