Part Order Fulfillment Program Coordinator - GM Defense

GM • Warren, MI

2d • Hybrid

About The Position

GM Defense (GMD), within General Motors, is seeking a Part Order Fulfillment Program Coordinator for its Sustainment Parts and Service Operations team in the Integrated Product Support organization. The team provides aftermarket support to defense-industry customers to support customer satisfaction and business growth. This role coordinates program management and part order fulfillment activities, helps orders move through internal systems, and works across teams to maintain commitments, address issues, and improve execution.

The position is hybrid and is expected to report to GM’s Global Technical Center in Warren, Michigan at least three times per week, or at another frequency set by the business. Travel is less than 25%. Relocation benefits are not available. The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person: a U.S. citizen, U.S. permanent resident, asylee, or refugee. GM does not provide immigration-related sponsorship for this role.

Requirements

• Bachelor’s degree in business, supply chain, operations, or a related field; equivalent experience is considered.
• At least 2 years of relevant professional experience.
• Must be a U.S. Person: U.S. citizen, U.S. permanent resident, asylee, or refugee.
• Strong analytical, problem-solving, and organizational skills, with exceptional attention to detail in a fast-paced environment.
• Ability to manage multiple priorities and projects while meeting tight deadlines.
• Ability to navigate ambiguity and adapt to shifting priorities with flexibility and sound judgment.
• Passion for understanding customer needs and delivering an exceptional experience.
• Excellent interpersonal skills and ability to engage effectively with all levels of GM and Government leadership.

Nice To Haves

• Experience with SAP or similar enterprise systems.
• Experience supporting government, defense, automotive, aftersales, or service parts operations.
• Familiarity with cross-functional program reviews, risk tracking, and change coordination.
• Experience working with the U.S. Army, TACOM, and other DoD functions.
• Understanding of DoD and/or other government or military program management structures and the standards that drive them.

Responsibilities

• Coordinate incoming part orders from intake through fulfillment and delivery tracking.
• Support order management in SAP and related systems, including order setup, inventory validation, fulfillment coordination, and invoice readiness.
• Collaborate with logistics, packaging, purchasing, finance, contracting, and material management teams to support order progression and escalate issues as needed.
• Maintain program timing plans, track open risks and issues, and support cross-functional readiness activities related to parts and sustainment execution.
• Monitor operational metrics, identify bottlenecks, and contribute to process improvements as demand increases across future programs and contracts.
• Document and implement processes and procedures to enhance the GMD customer experience and improve operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level