Parking & Transportation Opportunities

Universal Orlando•Orlando, FL

22h•Onsite

About The Position

This section outlines various roles within the Parking & Transportation department at Universal Orlando Resort. The roles include Parking Control Attendant, Resort Transit Attendant, Valet Booth Attendant, Valet Runner, and Toll Plaza Attendant. Each role focuses on providing guest service, managing traffic, handling transactions, and ensuring the safe and efficient operation of parking and transportation services within the resort.

Requirements

Valid Florida Drivers License Required
Six months to one year guest service and/or parking experience preferred; or equivalent combination of education and experience.
High school degree or GED required.
Valid Florida Driver’s License required.
High school degree or GED is required.
One to three years in a cash handling position with face-to-face customer contact preferred. ; or equivalent combination of education and experience.

Nice To Haves

Operations experience preferred.

Responsibilities

Safely and professionally direct guests and ride app drivers to the correct areas.
Manage traffic control, and redirect vehicles to park in the appropriate areas.
Provides information, including parking location information, drop off/pick up information, and assistance to guests.
Answers Guest questions and offers general UO information while providing exemplary guest service.
Safely assist in set up of parking flow using cones, barricades and other equipment.
Maintains safety standards to ensure team and guest safety.
Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
Responsible for ensuring a neat and organized work area, trash removal, keeping the area free of debris and the proper maintenance of equipment and/or props.
Understands and actively participates in Environmental, Health & Safety responsibilities.
Greets and provides directions to Guests / drivers dropping off and picking up throughout Universal Orlando Resort.
Assists with loading Guests into resort buses at resort and park locations as well as Special Event transportation.
Directs buses to appropriate parking locations, manages traffic control for Special Events, redirects cars to appropriate parking or drop off/pick locations, records various data for guest/vehicle flow.
Provide high level of guest service while properly handling cash/credit transactions and entering key into valet system to ensure quick return of guest vehicles.
Provide transportation of the Valet runners to and from the parking area and circle.
Follow proper cash handling policy and procedure while maintaining a high level of guest service.
Ensure all transactions are processed correctly in the Zip Park and Galaxy systems.
Input guest/vehicle information in computer system.
Ensure keys are entered in the system in a timely manner.
Maintain and track the vehicle keys logged.
Ensure keys are placed in the proper location for efficient retrieval.
Follow safe driving procedures, including traffic laws, and safety protocol.
Ensure all paperwork and information logs are completed properly and accurately.
Provide a personal vehicle parking and retrieval service for the park guests.
Drives vehicle to and from parked area and secures the vehicle properly.
Ensures ticket is filled out completely and accurately with specific information.
Marks all pre-existing vehicle damage on the ticket.
Returns the keys with ticket to valet key booth.
Greets all guests and opens the vehicle doors.
When working on door, explain valet procedures and pricing; offer additional services such as Red Carpet and pre-paid service.
When Screener, greets guests upon arrival and performs access control responsibilities for valet area.
Provides exemplary guest service to guests arriving to the Toll Plaza and provides suggestive and persuasive up selling of parking productions, and all financial responsibilities that accompany.
Up-sells guest transactions by using persuasive selling techniques to increase the sale of parking options; including Prime Parking and/or Valet parking.
Maintains a minimum average of upgraded parking sales set by management.
Processes parking pass transactions using established computer system, or manual transactions and provides appropriate parking and park information to guests.
Practices proper cash handling procedures to ensure accuracy at cash out.
Practices proper procedures for detecting and reporting counterfeit cash and credit cards.
Provides directions to appropriate Parking locations.
Places slip in vehicle windshield associated with Parking product purchased.
Answer questions about the UO resort.
Resolves Guest concerns utilizing knowledge of operation and resort.
Practices established procedures for safety in Toll Booths including specific procedures when handling counterfeits.
Provides direction to arriving vehicles to even traffic when necessary.
May assist in various areas of the department e.g. Wheelchairs, processing cash and credit transactions, renting and cleaning wheelchairs, delivery wheelchairs to rentals locations.
Lot Attendant, assist with setting up parking flow and directing guest to parking locations.