Parking & Transportation Opportunities

Universal Orlando•Orlando, FL

2d•Onsite

About The Position

This document outlines several opportunities within the Parking & Transportation department at Universal Orlando Resort. The roles include Parking Control Attendant, Resort Transit Attendant, Valet Booth Attendant, Valet Runner, and Toll Plaza Attendant. These positions are crucial for managing guest arrivals, departures, and overall traffic flow within the resort, ensuring a safe, efficient, and positive experience for all guests.

Requirements

Valid Florida Driver's License Required
High school degree or GED required.
Six months to one year guest service and/or parking experience preferred.
One to three years in a cash handling position with face-to-face customer contact preferred.
Valid Florida Driver's License preferred.

Nice To Haves

Operations experience preferred.

Responsibilities

Safely and professionally direct guests and drivers to the correct areas, managing traffic control and redirecting vehicles.
Provide information to guests regarding parking, drop-off/pick-up, and general resort information.
Assist in setting up parking flow using cones, barricades, and other equipment.
Maintain a clean and safe work environment by monitoring the area, removing trash, and maintaining equipment.
Understand and participate in Environmental, Health & Safety responsibilities.
Assist with loading guests into resort buses and direct buses to appropriate parking locations.
Handle cash and credit card transactions accurately and efficiently using designated systems.
Input guest and vehicle information into computer systems and maintain key logs.
Provide transportation for Valet runners to and from parking areas.
Ensure all paperwork and information logs are completed properly and accurately.
Drive vehicles to and from parked areas and secure them properly.
Greet guests, open vehicle doors, explain valet procedures, pricing, and offer additional services.
Perform access control responsibilities for the valet area.
Up-sell guest transactions by using persuasive selling techniques for parking options.
Process parking pass transactions and provide appropriate parking and park information.
Practice proper cash handling procedures and detect/report counterfeit currency and credit cards.
Resolve guest concerns utilizing knowledge of operations and the resort.
Perform other duties as assigned.