Parking Services Officer

City of Eugene • Eugene, OR

6d • Onsite

About The Position

The City of Eugene Parking Services Team is hiring a Parking Services Officer. Parking Services Officers enhance neighborhood livability and encourage economic activity by monitoring assigned areas, issuing parking citations, and responding to citizen complaints in order to enforce parking and related, non-moving traffic ordinances and policies. Officers are expected to work independently, but as part of a team, exercise flexibility, dependability, good judgment, and positive attitude to better our community.

Requirements

• One year of public contact or customer service experience involving direct, in-person interactions with customers.
• One year experience in curb management, interpretation/compliance enforcement of municipal/state traffic and parking codes.
• High School diploma or equivalent.
• Must pass a background check.
• Valid Oregon driver’s license or, the ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
• CPR/AED and First Aid training certificates, possession of, or ability to obtain within 30 days of hire.
• State of Oregon flagger certification and DPSST certification possession of, or ability to obtain within 30 days of hire.
• Effective customer service, including conflict management, situational awareness and problem solving.
• Independently exercise knowledge and discretion to assess violations and develop solutions while maintaining composure and professionalism during emotionally charged customer interactions while delivering exceptional customer service.
• Work independently, as a team member, and with the public using effective verbal and written communications and task prioritization.
• Firmly, but tactfully, defuse confrontational situations with the public.
• Prepare and maintain accurate records and reports for retrieval when needed.
• Operate and use program related equipment and software programs
• Safely drive vehicles and cautiously maneuver vehicle through vehicle and pedestrian traffic.

Nice To Haves

• Lived experienced, and/or experience working with people with mental health or addiction issues and people in trauma or crisis is preferred.
• Coursework in Criminal Justice, Business or Public Administration, Public Relations, Counseling, Mental Health fields or related field is preferred.
• Social services, safety/security role or similar customer service role is preferred.

Responsibilities

• Monitor city streets and off-street transportation facilities on foot or in a vehicle for compliance with applicable city codes. The objective of this responsibility is to promote public safety, economic activity, and neighborhood livability by providing a visible presence on the street through education, problem solving, conflict resolution, and gaining compliance with municipal codes, and regulations
• Maintain detailed forms, records, and reports for use in enforcement activities through use of multiple technology-based applications.
• Represent the City of Eugene in Municipal Court open sessions; prepare and present testimony at trial or for written appeals; act as an agent of the Court while impounding/releasing/towing vehicles; maintain and update case documentation, database records and program files for legal proceedings.
• Respond to police and other referrals on abandon vehicles, writes citations, tags vehicles for impounds and schedules vehicles for tow, immobilizing and impounding vehicles in violation of codes.
• Observe potential public safety or regulatory issues in the environment and refer to the appropriate departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police); assist federal, state and local law enforcement or other government and public agencies as appropriate (e.g. help locate vehicles/persons of interest, direct traffic, assist with emergency impounds of vehicles).
• Provides recommendations to supervisor for changes in parking requirements in relation to parking demand and use, based on experience, observations, and knowledge of area businesses.
• Actively supports and respects diversity in the workplace.
• Performs related and other duties as assigned.

Benefits

• The City of Eugene offers robust and competitive benefits.
• Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED