Parking Office Student Assistant
About The Position
The Parking Office Student Assistant will provide exceptional customer service to a diverse range of individuals including students, faculty, staff, visitors, guests, vendors, and contractors. This role involves managing communications via email, phone, and in-person interactions, answering inquiries about on-campus parking, bicycle transportation and storage, metro bus options, and alternative transportation methods. The assistant will also be responsible for creating coupon codes and vouchers for guest parking, selling metro bus passes, parking permits, and parking contracts. Additionally, the role requires managing daily parking operations information using spreadsheets and emails, creating and posting signs for parking operations and events, and familiarizing oneself with pay station equipment for basic maintenance. Occasional support for parking at events and other assigned parking-related duties are also part of the role.
Requirements
- Excellent Customer Service Skills or willingness to learn
- A great attitude towards helping others
- Ability to want to learn new processes
- Communication Skills - both written in email, verbal via phone, and also in-person
- Skills in Microsoft Excel and willing to learn parking platforms
- Degree seeking at the undergraduate, graduate and doctoral levels
- Actively enrolled at least part-time in courses for credit
Responsibilities
- Offer exceptional customer service to students, faculty, staff, visitors, guests, vendors, and contractors
- Monitor and respond to parking emails, phone calls, and walk-ins to the office
- Answer questions regarding parking on-campus, bike transportation and storage, metrobus options, and alternative modes of transportation to campus
- Utilize parking platforms to create coupon codes and vouchers for guest parking from departments
- Sell metro bus passes, parking permits, and parking contracts
- Utilize spreadsheets and emails to manage day-to-day information surrounding parking operations
- Create and post signs for parking operations and parking events
- Familiarize themselves with pay stations and the basics of resetting and maintaining equipment including paper refills
- Occasionally provide parking support for events
- Other duties that are assigned as needed revolving around parking
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
