PARKING MANAGER - HOTEL

Ace Parking • New Orleans, LA

5d • Onsite

About The Position

The Parking Manager is responsible for ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. This role involves participating in the hiring, training, coaching, and counseling of team members to ensure performance standards are met across multiple locations. The manager will plan and direct special event activities, coordinate with other Supervisors and Directors, and respond to and resolve guest or visitor complaints, vehicle claims, and service discrepancies. Maintaining continual communication with property management, customers, and guests is crucial. The position requires monitoring production levels and performance to implement cost reduction initiatives while supporting cooperation among locations and departments. Additionally, the manager must maintain a safe and clean work environment by educating and directing team members on equipment and resource usage, handle call-offs, assist with scheduling when necessary, and perform diagnosis and preventative care maintenance.

Requirements

• One year supervisory experience required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skill.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Nice To Haves

• Bachelor’s degree preferred, but not required.
• Prior parking experience is a plus, but not required.

Responsibilities

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations.
• Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, customers, and guests.
• Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level