Parking Lot Attendant - PPAC Garage Providence, RI

Towne Park • Providence, RI

16h • Onsite

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient hospitality to guests. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles, secures vehicle keys, and follows Towne Park standards and site parking policies and procedures. The role also involves supporting parking operations, maintaining guest confidentiality and the security of financial and identifying information, and following established procedures and instructions.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 18 years of age.
• Pass a criminal background check and drug screen.
• Valid driver's license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to drive a manual transmission and perform parallel parking.
• Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and to use American money and standard weight, volume, and distance measurements.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to meet the described physical demands, including extended sitting or standing, walking, occasional running, and lifting or exerting force as specified.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use their last names when appropriate.
• Maintain accuracy and composure under pressure, use appropriate greetings and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
• Provide information about the surrounding area and local attractions as needed; protect guest confidentiality and secure customer financial and identifying information.
• Stack vehicles when necessary, secure keys for stacked vehicles, retrieve vehicles promptly, and drive slowly and cautiously when delivering vehicles to guests.
• Collect operational data in accordance with parking operations when applicable.
• Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audit purposes, complete shift reports, follow bank standard operating procedures, and operate equipment such as registers, gates, POS systems, and credit card machines.
• Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing purposes.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED