Parking Lot Attendant - PPAC Garage Providence, RI

Towne Park•Providence, RI

1d•$17 - $18•Onsite

About The Position

The Lot Attendant provides attentive, friendly, and efficient hospitality to guests throughout their visit while accurately collecting and reconciling revenue and parking reports. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to company standards, secures vehicle keys, and follows site parking policies and procedures. The role also involves operating parking and payment equipment, maintaining guest and vehicle records, and protecting guests’ confidential and financial information. The job is fairly routine and performed according to established practices, procedures, and specific operational directions. Work is checked frequently, and decisions are made within operational instructions and departmental guidelines. Most work takes place outdoors for extended periods, potentially for the entire shift, and employees may experience extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent.
At least 18 years of age and able to pass a criminal background check and drug screen.
Valid driver's license and clean driving record.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual transmission and perform parallel parking.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and use American units of money, weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to meet the physical demands of the role, including extended periods sitting or standing, walking and other listed movements, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

Customer service experience.
Register or computer experience.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; greet guests promptly and use their last names when appropriate.
Remain composed and accurate under pressure, use appropriate greetings and phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
Provide information about the surrounding area and attractions as needed, protect guest confidentiality in accordance with HIPAA requirements, and safeguard customer financial and identifying information.
Park and retrieve stacked vehicles when necessary, secure keys, drive slowly and cautiously when delivering vehicles, and collect operational data when applicable.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate parking and payment equipment.
Obtain daily event and rate information, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.