Parking Enforcement Officer

Virginia Tech•Blacksburg, VA

22h•Onsite

About The Position

Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us. This position reports to the Parking Enforcement Supervisor and performs a wide range of duties to ensure parking regulations across the Virginia Tech campus are abided by and encouraged among faculty, staff, students, and visitors. The incumbent will perform routine patrolling of University parking lots to ensure parking rules and regulations are being observed. They will operate a university vehicle to patrol and ensure vehicles are parked in compliance with campus parking rules and regulations. While going through campus, the Enforcement Officer will use a handheld computer and printer to issue parking citations daily. The partnership will be key in this role when contacting the parking dispatcher to verify accurate customer and account information when necessary throughout the day. This position must be able to work with a diverse group of customers and handle conflict calmly and professionally. The incumbent will be required to assist with boot hardware installs when a towing occurs and respond to customer complaints regarding meter malfunctions and illegal parking. The Parking Enforcement Officer plays a key role in working special events on campus such as graduation, move-in/out, football games, orientation, and other events supported by the university. They are required to also assist with snow removal during inclement weather on campus, which can lead to additional hours outside the normal work schedule and even when the university is closed. It is an Emergency Personnel position. Additional duties are as follows for a brief description of the tasks that will be asked of the incumbent: • Responsible for monitoring parking signs on campus and reporting any problems to the supervisor. • Responsible for weekly meter collection and meter maintenance as needed. • Responsible for tagging, collecting, storing, and retrieving bikes on campus as needed. • Assist motorists on the university campus by performing jump starts and lockouts and completing the required paperwork for these tasks. • At times, this position will be the first point of contact to the Virginia Tech Community; quality customer service is essential. • This position will help and assist individuals with directions and parking information on campus while maintaining a positive and professional attitude. • Required to wear a departmental uniform, including items such as a two-way radio, body camera, and handheld computer. In addition, the incumbent will perform other duties as requested by supervisor, take initiative to support the best interests of the department and a healthy work environment, and perform work aligned with the terms in the Standards of Business Conduct, Virginia Tech’s Principles of Community, and the university’s motto, Ut Prosim (That I May Serve).

Requirements

Customer service experience with a proven ability to work with diverse customers.
Strong interpersonal communication skills.
Strong attention to detail.
Ability to deal with conflict situations calmly and professionally.
Basic computer skills.
Ability to use a handheld device and printer without supervision.
Must possess a current valid driver's license with no restrictions.
Ability to safely operate a motorized vehicle and/or a bicycle.
Ability to move and handle up to 25 lbs.
Ability to stand and walk for long periods of time.
Ability to work in a variety of weather conditions.
Availability to report to work during inclement weather conditions.

Nice To Haves

Familiarity with the Virginia Tech campus.
Previous security, parking enforcement, or related experience.
Knowledge of university parking rules and regulations.
Data entry experience.
Experience using a two-way radio.
Experience working in a higher education environment.

Responsibilities

Perform routine patrolling of University parking lots to ensure parking rules and regulations are being observed.
Operate a university vehicle to patrol and ensure vehicles are parked in compliance with campus parking rules and regulations.
Use a handheld computer and printer to issue parking citations daily.
Contact the parking dispatcher to verify accurate customer and account information when necessary.
Assist with boot hardware installs when a towing occurs.
Respond to customer complaints regarding meter malfunctions and illegal parking.
Work special events on campus such as graduation, move-in/out, football games, and orientation.
Assist with snow removal during inclement weather on campus.
Monitor parking signs on campus and report any problems to the supervisor.
Perform weekly meter collection and meter maintenance as needed.
Tag, collect, store, and retrieve bikes on campus as needed.
Assist motorists on the university campus by performing jump starts and lockouts and completing the required paperwork.
Help and assist individuals with directions and parking information on campus.
Wear a departmental uniform, including items such as a two-way radio, body camera, and handheld computer.
Perform other duties as requested by supervisor.
Take initiative to support the best interests of the department and a healthy work environment.
Perform work aligned with the terms in the Standards of Business Conduct, Virginia Tech’s Principles of Community, and the university’s motto, Ut Prosim (That I May Serve).