Parking Enforcement Manager

Georgia State University•Atlanta, GA

1d•Onsite

About The Position

Georgia State University is seeking a Parking Enforcement Manager to lead the daily operations of the university’s parking enforcement unit. This position is responsible for supervising enforcement staff, managing citation and adjudication processes, and helping ensure fair, consistent, and customer-focused enforcement of university parking rules and regulations. The Parking Enforcement Manager serves as a key liaison with university event operations, campus safety, and the university’s third-party towing provider to support safe, effective, and well-coordinated parking operations across campus. This role requires strong leadership, sound judgment, operational oversight, and a commitment to customer service in a dynamic university environment.

Requirements

Bachelor’s degree
Three years of related experience
Two of those years in a supervisory or management capacity
Combination of education and related experience

Responsibilities

Manage the day-to-day operations of the parking enforcement unit, including coverage, staffing assignments, scheduling, and deployment.
Ensure consistent and professional enforcement of university parking rules, regulations, and procedures.
Monitor enforcement activity and operational trends to improve effectiveness, compliance, and service delivery.
Respond to escalated parking enforcement issues and complaints.
Supervise, train, coach, and evaluate parking enforcement staff, establishing performance expectations and promoting accountability, professionalism, and customer service.
Support recruitment, onboarding, and development of enforcement personnel and foster a team culture.
Oversee citation issuance, review processes, documentation standards, and record accuracy.
Manage adjudication-related processes and provide administrative oversight for citation appeals and parking enforcement hearings.
Support and coordinate the work of the adjudication board to ensure fair and timely review of appeals.
Identify citation trends, recurring issues, and opportunities for policy or process improvement.
Ensure citation and adjudication processes are administered consistently and in accordance with university policy.
Serve as a liaison with university event operations for parking enforcement planning and traffic coordination.
Work closely with university campus safety to address parking-related safety concerns, incidents, and operational needs.
Serve as the department’s primary liaison with the third-party towing company to coordinate towing activity, communication, documentation, and issue resolution.
Promote a customer-service-oriented approach within the enforcement unit.
Assist students, faculty, staff, and visitors with parking enforcement questions, citation concerns, and related issues.
Handle sensitive or escalated situations with professionalism, fairness, and sound judgment.
Maintain accurate records and reports related to enforcement activity, citations, appeals, towing, and staff performance.
Support compliance with university policies, departmental procedures, and applicable regulations.
Review enforcement and citation data to support decision-making, staffing adjustments, and operational improvements.
Assist with updates to procedures, training materials, and communication related to parking enforcement.