Parking Enforcement: LPR Vehicle Driver

University of Central Oklahoma•Edmond, OK

2d•Onsite

About The Position

Patrols the various parking lots on campus to enforce parking regulations, usually by operation of UCO's license plate recognition (LPR) vehicles but may also need to patrol on foot at times, depending on departmental needs. This position will also assist with new student employee onboarding/training, physical and manual labor such as moving equipment, event setup, oversight, and tear-down, working outside on grounds, and helping with preventative maintenance.

Requirements

Must have a valid driver's license, a clean driving record, pass an MVR, and be able to operate a typical motor vehicle.
Ability to work outside on foot or in a vehicle for extended periods of time in various weather conditions
Ability to work various hours, including evenings.
Ability to work various events, including some holidays and weekends.
Ability to explain and enforce parking rules and regulations.
Ability to report suspicious activity and safety infractions to management.
Ability to operate enforcement equipment (tablets, radios, printers, LPR vehicle console, etc.).
Ability to aid the manager in training new employees.
Must be responsible, detail-oriented, punctual, and flexible.
Must have good communication skills.
40 hrs./week, no remote work
Scheduled during enforcement hours (Monday – Thursday, 8 am – 9 pm; Friday, 8 am – 5 pm; and occasional weekends)
Shift: Mon-Thurs 12p-9p & Friday 8a-5p
Excellent public relations, communications, and organizational skills.
Experience working in a customer service environment.
Computer knowledge is essential.
Must be able to work outside in various weather conditions.
Excellent customer service skills.
Strong leadership skills.
Positive attitude, discretion, and strong work ethic.
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Nice To Haves

Prior supervisory experience preferred.
Skill in dealing with the public courteously, tactfully, and fairly.
De-escalation skills when dealing with upset individuals.
Knowledge of computers and technology.
Ability to work various hours.
Must be responsible, punctual, flexible, and detail-orientated.
Must have a positive attitude and strong work ethic.
Experience in training and onboarding new employees.
Excellent public relations, communications, and organizational skills.
Strong leadership skills.
Sensitivity to intercultural communication and good interpersonal skills.
Positive attitude, discretion, and strong work ethic.

Responsibilities

Drive campus parking lots and scan license plates using LPR technology to identify parking infractions and safety violations.
Push out violation hits (pings) to the student ambassadors on foot (i.e., support) to validate and enforce as needed.
Continuously communicate with support throughout the shift, ensuring the route taken is straightforward and easy to follow.
Alert support to observed safety violations or other infractions that the LPR technology cannot scan for as needed.
Be willing and ready to pause the drive to help support catch-up on hit validation and citation issuance as needed.
In times of inclement weather (extreme hot/cold/rain), when support is riding in the vehicle instead of walking on foot, provide direction and keep them on task with citing, occupancy counts, breaks, and professionalism.
At all times during a shift, provide the support team with direction and keep them on task with citing, occupancy counts, breaks, pulse checks, and professionalism.
Answer questions and provide general parking information.
Communicates all issues, including any problems with student personnel, parking lots, money funds, or customer interactions.
Reports suspicious persons or activity to Transportation and Parking Services and Police Services.
Reports any equipment issues or repair needs.
Assists in training and onboarding for all new Student Parking Ambassador positions.
When requested, assist TPS management with parking lot repair and general maintenance activities.
When requested or in times of need, responds to vehicle immobilizations/impounds and verifies impound information with the TPS office.
Works special events such as sporting events, graduation ceremonies, and some holiday events as needed.
Completes a nightly closing list and makes sure all TPS equipment is in place before leaving.
In times of need, help other areas in Campus Enterprises as directed.
Performs other related duties as assigned, reports to Assistant Director or Field Manager