Parking Concierge - Hilton Garage

Towne Park•Knoxville, TN

18h•Hybrid

About The Position

The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information and assistance regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue. The Parking Concierge is responsible for servicing multiple self-parking garages or lots within a specific district. The Parking Concierge will utilize their personal vehicle to travel to each assigned work location and will receive a bi-weekly stipend for gas.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age
Must be able to pass a criminal background check, motor vehicle record and drug screen.
Must have valid Driver’s license issued from the state in which they work and reside.
One to three months related experience and/or training; OR equivalent combination of education and experience
General knowledge of parking garage policies
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand a multiple tiered rate system

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients.
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
Addresses guests using last names when appropriate.
Maintains accuracy and composure while under pressure.
Appropriately uses the salutation of the day and welcomes guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Assists guests in using all self-parking equipment including instruction, room key use and payment terminals.
Identifies and collects revenue for all vehicles.
Completes accurate cash drop slips and cash drop envelopes.
Completes the shift report and other shift paperwork with detail and accuracy.
Reconciles revenue and tickets at the end of every shift.
Determines guest charges and processes payments via cash, credit, or direct billing.
Accurately categorizes tickets for audit purposes.
Collects and reconciles revenue accurately and furnishes payment receipts.
Completes accurate and timely shift reports.
Follows all standard operating procedures related to cash banks.
Operates equipment, including registers, gates, and credit card machines.
Obtains information about daily events and rates to be charged.