Parking Compliance Technician I

The City of Fort Worth•Weatherford, TX

3d•$21 - $27•Onsite

About The Position

The Parking Compliance Technician I works in the City of Fort Worth’s Transportation and Public Works department to uphold the City’s Parking Ordinance and serve as an ambassador and information resource for residents and visitors. The role provides public assistance, responds to concerns, and supports safe and efficient use of on-street parking. Technicians are not sworn police officers and do not have arrest authority. The position is primarily outdoors, with at least 90% of job functions performed outside. Employees walk and ride a mountain bike daily, often for long distances or extended periods and in varied weather and traffic conditions. Assignments may involve rotating shifts across Sunday through Saturday, between 6 a.m. and 11 p.m., including weekends and holidays such as Thanksgiving and Christmas. The City offers 11 paid holidays, medical, dental and vision coverage, paid time off, a pension plan, and professional development opportunities. The stated pay range is $21.26–$26.57 per hour.

Requirements

High school diploma or GED.
One year of experience related to parking control, traffic services, recordkeeping or report writing, customer service, or a related field.
Valid Texas driver’s license.
Obtain a valid certified Tourism Ambassador Certificate (CTA) within six months of employment.
Ability to walk and ride a mountain bike for long distances or extended hours outdoors, including in extreme weather and near moving vehicles and traffic.
Ability to perform the physical demands of the position, which may include exerting up to 50 pounds occasionally and up to 20 pounds frequently or constantly, depending on assignment.

Nice To Haves

Microsoft Word, Excel, and Access skills.
Experience operating a two-way radio or functioning in emergency situations.
At least two years of customer service experience involving public contact, such as hospitality, retail, or security.

Responsibilities

Answer public questions about directions, events, building locations, and parking policies; issue citations and warnings for non-compliance.
Communicate best parking practices to promote safe and efficient use of on-street curb space.
Check that crews working in a street or right-of-way have the proper permit.
Handle difficult interactions with hostile or irate parking violators; investigate and resolve parking violation disputes; and, when appropriate, notify police about incidents involving abusive public behavior.
Report damaged or malfunctioning meters and traffic signals for repair through the MYFW app.
As assigned, serve as an alternate for collecting parking meter revenue or repairing meters.
Work independently while applying time management, judgment, tact, and diplomacy when dealing with the public.