Parking Cashier

SP Plus•Knoxville, TN

About The Position

SP+ is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. A Parking Cashier creates an efficient, stress-free, and enjoyable experience for customers by receiving payment for parking services and helping traffic flow through the facility. The role includes handling transactions and revenue securely, assisting customers, maintaining the cashier booth and supplies, and recording shift activity.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, supervisors, and coworkers.
Ability to use common sense to follow detailed but standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to use a clock, including standard or military time, and a credit card machine; calculator use is optional.
Ability to maintain a pleasant and mannerly demeanor with the public and over the telephone, and to respond effectively to customer problems or complaints.
Ability to sit regularly, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and walk occasionally; close vision is required.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or conduct company business by vehicle.

Responsibilities

Treat each customer with respect and kindness, ensuring interactions reflect the SP+ Promise.
Report to work on each scheduled day on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of the shift.
Collect cash and validations and maintain cash security.
Make change and issue receipts or tickets for transactions.
Calculate or recalculate amounts due based on parking tickets.
Operate the cash register and calculate and display transaction costs.
Quote prices for parking services and receive payment.
Give directions and assist customers in reaching their destinations.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints promptly and efficiently, requesting supervisor assistance when needed.
Answer telephone calls promptly and courteously.
Keep the booth clean and pick up trash in the surrounding area.
Check that the booth has an adequate inventory of necessary work aids and supplies.
Verify the shift transaction log against the revenue bank on hand.
Compile collected revenue during the day when a predetermined amount has been reached.
Record amounts received and cars entering, leaving, and remaining in the facility, as applicable, and prepare a shift transaction report.
Perform other duties assigned by the supervisor.