Parking Cashier

Metropolis Technologies•Des Moines, IA

22d

About The Position

SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences. The company operates a large parking network across North America and Europe. A Parking Cashier creates an efficient, stress-free, and enjoyable experience for customers by collecting payment for parking services and facilitating traffic flow through the facility. The role also involves customer service, cash handling, transaction reporting, and maintaining the cashier booth and its supplies.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, supervisors, and coworkers.
Ability to follow detailed but standard written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to use a clock (standard or military time), and a credit card machine; calculator use is optional.
Ability to maintain a pleasant, mannerly demeanor when speaking with the public and on the telephone, and to respond effectively to customer problems or complaints.
Availability for location-specific shift requirements; second shift, third shift, and/or weekend availability may be required where applicable.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
Ability to meet the physical demands of regularly sitting, using hands to handle or feel objects, tools, or controls, reaching with hands and arms, occasionally walking, and using close vision.

Responsibilities

Treat each customer with respect and kindness, and provide service consistent with the SP+ Promise.
Arrive for each scheduled workday on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of a shift to verify the starting total.
Collect cash and/or validations and maintain cash security.
Make change and issue receipts or tickets for transactions.
Calculate or recalculate the amount due using the customer's ticket.
Operate the cash register and calculate and display transaction costs.
Quote prices for parking services and receive customer payments.
Give directions to city locations and assist customers with getting where they need to go.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints efficiently and seek supervisor assistance when needed.
Answer telephone calls promptly and courteously.
Keep the booth clean and pick up trash in the surrounding area.
Check that the booth has an adequate inventory of necessary work aids and supplies.
Reconcile the shift transaction log against the revenue bank on hand.
Compile collected revenue during the day when a predetermined amount has been reached.
Record amounts received, cars entering and leaving, and cars remaining in the facility when applicable, and prepare a shift transaction report.
Perform other duties assigned by the supervisor.