Parking Cashier

Metropolis Technologies•Knoxville, TN

About The Position

An SP+ Cashier creates an efficient, stress-free, and enjoyable experience for each customer by receiving payment for parking services and facilitating traffic flow through the facility. The role involves customer service, cash and transaction handling, maintaining the cashier booth and supplies, and documenting shift activity. Employees are expected to work scheduled days on time and in uniform. Shift availability requirements vary by location and may include second or third shifts and weekends.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, supervisors, and other employees.
Ability to apply common-sense understanding to detailed but standard written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to use a clock, including standard or military time, and handle transactions using a calculator (optional) or credit card machine.
Ability to maintain a pleasant and mannerly demeanor when speaking with the public and on the telephone, and to respond effectively to customer problems or complaints.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or conduct company business by vehicle.
Availability for second shift, third shift, and/or weekends may be required depending on location hiring needs.
Physical ability to regularly sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms; occasionally walk; and perform tasks requiring close vision. Reasonable accommodations may be made.

Responsibilities

Treat each customer with respect and kindness, delivering on the SP+ Promise of making every moment matter.
Report to work on every scheduled day, on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of the shift to verify the starting total.
Collect cash and/or validations and maintain cash security.
Make change and issue receipts or tickets for transactions.
Compute or recompute bills from parking tickets to determine amounts due.
Operate the cash register after calculating parking time and display transaction costs.
Quote prices for parking services.
Give directions to city locations and help customers reach their destinations.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints promptly and efficiently, requesting supervisor assistance when needed.
Answer the telephone promptly and courteously.
Keep the booth clean and pick up trash in the surrounding area.
Check that necessary work aids and supplies are properly stocked in the booth.
Verify the shift transaction log against the revenue bank on hand.
Compile collected revenue during the day when a predetermined amount has been reached.
Record amounts received and vehicle counts, including cars entering and leaving and cars remaining in the facility when applicable, in a shift transaction report.
Perform other duties assigned by the supervisor.