PARKING ASSOCIATE

Colonial Parking Inc • Washington, DC

11d • Onsite

About The Position

The Parking Associate position is responsible for delivering the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. This role assists the Shift Manager with the operation of a single parking facility by utilizing quality customer service, receiving payment from customers for parking service and facilitating the flow of traffic through the gate.

Requirements

• A high school degree is required.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to provide customer resolution in a professional and friendly manner.

Nice To Haves

• Background in the service industry is desired 1-2 years of experience.
• Ability to perform basic math calculations.

Responsibilities

• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• Keeping facility stocked with necessary forms and supplies.
• Reporting to work on time.
• Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
• Notify management of any situation that needs attention.
• Performs other duties as assigned or when necessary. Including but not limited to; assisting with incoming customer calls and acting in the capacity of a customer service associate additional duties and tasks as assigned.
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.
• May be asked by management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other duties as assigned by the Operations Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED