Parking and Mobility Operations Manager

City of Grand Rapids•Mobile GR 50 Ottawa Ave NW Grand Rapids, MI

3d•Onsite

About The Position

The purpose of this position is to plan, coordinate and oversee the City’s parking operations. The Parking & Mobility Operations Manager provides leadership in managing parking facilities, on-street and off-street systems, shared mobility operations, and enforcement activities, ensuring operations are safe, equitable, efficient, customer- centered and financially sustainable.

Requirements

Bachelor's degree in business administration, public administration, public transportation or related field.
Three (3) years of progressively responsible experience in parking system administration, operations management, special events management, or a related field, including demonstrated supervisory or managerial experience.
Any equivalent combination of education, training, and experience.
Valid Michigan driver’s license.

Nice To Haves

IPMI-PTMP (CAPP) certification
Proficiency with PARCS management platform

Responsibilities

Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s electric vehicle (EV) carshare program.
Implements adopted policies and creates standard operating procedures (SOPs) / work instructions for field operations.
Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
Responds to citizen and business inquiries, concerns, and complaints, providing responsive and equitable solutions.
Plans, organizes, coordinates, and evaluates the work of subordinate supervisors overseeing, enforcement, dispatch, and special events operations teams.
Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
Develops and deliver staff training to enhance safety, customer service, and professional growth.
Keeps informed of emerging trends, technologies, and best practices in municipal parking, mobility management, and smart city applications.
Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
Performs other duties as assigned.

Benefits

Medical, Dental, and Vision starting on Day 1
6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
Employee & Employer contributions to Retiree Health Savings Account
Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
Twelve Paid Holidays
Paid Vacation and Sick Time
Paid Parking (if applicable)
Employee Home Ownership Incentive
Tuition Reimbursement and professional development opportunities
Paid Parental Leave
Employee Assistance Program with free mental health counseling
Comprehensive Wellness program with a health and wellness incentive
Employee Discounts and Perks