Park Team Member

Kids Empire US•Hingham, MA

About The Position

Park Team Members are the initial point of contact for guests at Kids Empire. They help ensure guest satisfaction, answer questions and comments, and work with families and colleagues throughout the park to provide a safe and enjoyable experience. The role includes welcoming guests, processing check-ins and liability waivers, handling cash and card payments, verifying transactions through the POS, maintaining snack and drink inventory, monitoring park safety, cleaning restrooms and sanitizing park structures, and assisting with family events. Other duties may be assigned.

Requirements

Able to work weekends and holidays.
Able to work with children.
Able to operate an iPad.
Good communication and customer service skills.
Able to work independently.
Able to read and write in English.
Able to stand, walk, bend, and twist constantly.
Frequent bilateral hand movements and good finger dexterity.
Able to work in noisy environments, including children yelling and music.
Able to tolerate a hectic and busy work environment during scheduled hours.
Comfortable with heights and tight spaces.

Responsibilities

Attend to guests promptly, greet them, and help them feel comfortable in the park.
Process guest check-ins and liability waivers, collecting guest information using an iPad.
Operate the front cash counter, accept cash and card payments, record daily transactions, provide exact change, and verify amounts displayed on the POS.
Organize the refrigerator with drinks, snacks, chips, and ice cream.
Check snack inventory and communicate with management about replenishment orders from specified vendors.
Walk the park floor regularly to identify unsafe hazards and ensure guests follow attendance rules, regulations, and guidelines.
Clean restrooms and sanitize park structures, tables, and chairs.
Assist with family events and help ensure they operate efficiently.
Perform other duties as assigned.