Park Specialist

State of Arkansas•White Oak, NV

13d•Onsite

About The Position

This position functions as a Front Desk Clerk at White Oak Lake State Park, serving as the primary point of contact for visitors and helping ensure a safe, welcoming, and well organized park experience. In this role, the employee greets guests, provides information about park amenities and rules, and assists visitors in person, by phone, and by email. The position handles campground and facility reservations through the Itinio computer system; checks guests in and out; verifies identification; collects fees; issues receipts; balances a cash drawer; and completes daily opening and closing procedures. The employee communicates park rules, reports emergencies, updates visitors, and relays important information to park staff. Additional duties include daily cleaning and maintenance of the visitor center and visitor center bathrooms, performing boat rentals, selling live bait, completing rounds in the campground, cleaning Visitor Center animal displays, feeding Visitor Center animals, and other duties as assigned. The Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors. The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.

Requirements

Applicants must have a valid drivers license
Be able to work a varied shift, including nights, weekends, special events, and holidays.
A criminal background check and driving check are required.
Must be able to adequately operate computers and software applications.
At least six months of experience customer service, bookkeeping, retail operations, or a related field.
Knowledge of basic bookkeeping and accounting principles.
Familiarity with general office practices and procedures.
Ability to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.
Proficient in establishing and maintaining organized filing systems.
Skilled in answering telephones, greeting visitors, and providing accurate information and assistance.
Proficient in operating standard office equipment.
Knowledge of computer systems and commonly used software applications.
Understanding of database management, inventory control practices, and financial recordkeeping.
Strong grasp of customer service principles and best practices.
Ability to creatively arrange and display merchandise to enhance customer interest.
Capable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.
Strong organizational skills to manage multiple tasks effectively.

Nice To Haves

The educational equivalent of a high school diploma
At least one year of experience in customer service, bookkeeping, or a related field.

Responsibilities

Receives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.
Mails room confirmations, deposit receipts, and refund forms to guests.
Greets and registers guests, assigns rooms, and ensures a smooth check-in process.
Answers inquiries and provides information on hotel services, guest registration, travel directions, and local tourist attractions.
Maintains accurate guest account records and posts charges accordingly.
Totals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.
Compiles daily activity and transaction reports.
May sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.
Receives, transfers, displays, and promotes merchandise.
Opens and closes facilities, prepares deposits, and assists with daily operational reporting.
Processes merchandise orders and collaborates with vendors to obtain requested items.
Monitors and coordinates inventory activities, prepares inventory orders, and maintains data in relevant databases.
Verifies inventory records and ensures accurate tracking of supplies and equipment.
Ensures the assigned facility is clean, organized, and meets housekeeping standards.
Performs monetary transactions and operates a cash register as needed.
May serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.
May be assigned accounting-related duties, including financial reporting and transaction processing.
Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.
Enforce park policies and regulations to ensure public safety and proper park usage.
Report safety hazards and ensure compliance with state and federal regulations.
Help enforce emergency protocols during severe weather conditions or incidents.
Support special events and recreation programs by setting up and assisting as needed.
Daily cleaning and maintenance of the visitor center and visitor center bathrooms.
Performing boat rentals.
Selling live bait.
Completing rounds in the campground.
Cleaning Visitor Center animal displays.
Feeding Visitor Center animals.