Dutch Wonderland Park Services Supervisor

Splish Splash Water Park • Lancaster, PA

6d • Onsite

About The Position

The Park Services Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for hiring, scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns. We are currently looking for a: Dutch Wonderland Park Services Supervisor

Requirements

• Must be at least 16 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Ability to comply with all uniform policies
• Must possess strong attention to detail and desire to keep park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Nice To Haves

• High School education preferred equivalent work experience will be considered
• 2+ years of previous Park Service, grounds, or housekeeping work experience desired
• 1+ year of previous supervisory experience
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise the daily operations of the Park Services team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities
• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Courteously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties and special projects assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED