Dutch Wonderland Inn FT Houseperson

Splish Splash Water Park•Lancaster, PA

1d•Onsite

About The Position

The outgoing and service-oriented Housekeeper provides exceptionally clean guestrooms for guests while following Dutch Wonderland and hotel brand quality standards. The housekeepers are also tasked with responding promptly to guests’ requests and reporting maintenance issues for each room. We are currently looking for a: Dutch Wonderland Inn FT Houseperson

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to withstand heat and humidity in certain areas of the hotel
Ability to consistently use hands to grasp, control, move objects/tools
Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals

Nice To Haves

Spanish or other bilingual language skills are a plus

Responsibilities

Provide exceptional guest service by treating all guests with courtesy and a smile
Respond to all guest requests by delivering any requested items in a timely manner
Remove all linens per room and replenish with clean linens
Make the beds as dictated by brand standards
Remove all trash from trash cans and replace with a clean bag
Monitor the supply of shampoo, conditioner, body wash, and toiletry items in each room; replace low or missing items
Dust and polish all fixtures and surfaces
Ensure that windows and mirrors are clean and free of any residue
Immediately report any damages or safety hazards to the maintenance team or lodging leadership
Place all dirty linens in the designated laundry area
Vacuum and sweep the floors of each room
Clean and sanitize all showers, toilets, sinks, counters
Empty all contents from refrigerator, if applicable
Maintain cart and bumpers to avoid damage to walls and doors
Properly handle, label, stock and store chemicals and cleaning supplies
Protect guest belongings; turn in lost and found items immediately
Report room status and maintenance problems accurately and in a timely manner
Clean and disinfect public areas of the hotel including lobby, public restrooms, tending to trash cans, and outdoor walkways, when needed
Maintain a safe, clean, and organized work environment
All other duties assigned by leadership