Dutch Wonderland Director of Operations

Splish Splash Water Park•Lancaster, PA

23h•Hybrid

About The Position

The Director of Operations (Theme) is responsible for the overall operation of the amusement park. Specifically, to ensure the park operates in a safe, efficient manner; the appearance of the facility is fresh and clean at all times; that all employees are well-trained and conduct themselves courteously; and the budgetary goals of the various departments are met or exceeded. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must possess a valid driver’s license and a good driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures
Ability to inspire, motivate, and successfully lead a large number of team members
Must be able to speak with guests directly when other operations leadership is not available
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong decision-making skills and be able to think creatively while maintaining accordance with all safety, financial, and regulatory constraints
Ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential and address variances for a multi-million-dollar facility.
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
Must exude professionalism, discretion, and confidentiality at all times

Nice To Haves

Bachelor’s degree in Business Administration or similar discipline highly desired; equivalent combination of education and work experience will also be considered
3-5 years of operations-based experience with a minimum of 2 years in a supervisory capacity
2-3 years previous work experience related to an amusement, theme park, or water park industry, highly desired.
Spanish or other bilingual language skills are a plus.

Responsibilities

Manage and lead all aspects of Park operations, including rides, attractions, and any other assigned business units
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor, attendance, materials, and departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Provide leadership and oversight for all programs, rides, and attractions
Develop and maintain standard operating procedures, permitting, and required signage for all park attractions to ensure the highest level of safety
Assist the park’s safety officer to ensure that all corporate and jurisdictional Health, Safety and Environmental performance and documentation standards are met or exceeded, including those set forth by OSHA and various other state/local ordinances and codes; maintain opening and closing operational checklists and park communication systems; conduct regular safety meetings and document regular site safety inspections; serve as liaison for public service agencies such as law enforcement, fire protection and emergency medical services
Work closely with the Dutch Wonderland General Manager in establishing on-going operations procedures and programs for the park.
Ensure the continued and safe operation of all water park and theme park attractions
Ensure that all park operations remain in compliance with state, local, district and company standards.
Collaborate with maintenance team to ensure that attractions are functioning properly and that acceptable water quality standards are being maintained for all attractions.
Provide direction in long-term planning including Capex projects and other park improvements
Lead pre-season and post-season operations teams, including support of routine maintenance activities
Implement and execute the park Manager on Duty program.
Act as liaison with local law enforcement and public service agencies during emergency situations.
Establish and monitor the on-going safety program, including conducting regular safety meetings and proactively identify potential hazards.
Conduct regular information meetings with various department heads to ensure good communications within the park operations department.
Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met.
Develop and motivate the management personnel in the park operations department.
Maintain close and open communication with peers and superiors.
Direct all aspects of the operations department through a close working relationship with the operations managers, supervisors, and team members.
Develop, monitor, and meet or exceed the yearly business plan for all operations-related departments.
Ensure that all First Aid reports and other related data are collected, stored confidentially, and are accurate and complete.
Maintain a good working relationship with the Doctor of Record, local hospitals, local emergency medical services, and nearby health clinics.
Work with representatives of the insurance underwriter to identify and correct problems and to defend the company in liability matters.
Select and train security personnel to maintain 24-hour coverage.
Establish and maintain good relations with vendor and supplier contacts.
Establish and administer contracts and orders.
Select and recommend merchandise that will maximize revenues for the park.
Monitor and maintain cost of sales on a regular basis, to remain profitable.
Assist with the development of all line schedules, budgets, and labor monitoring.
Assist Park leadership with budgeting and staffing metrics
All other duties as assigned by leadership