Dutch Wonderland Entertainment Crew Lead Supervisor

Palace Entertainment•Lancaster, CA

1d•Onsite

About The Position

The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. This role involves leading and motivating a team, ensuring compliance with policies, and assisting with various operational duties within the entertainment department.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws.
Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
Must be able to work nights up to 12 AM (midnight) during certain events.
Must have reliable transportation to and from work for your scheduled shift.
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess and demonstrate strong written and verbal communication skills.
Ability and desire to participate in delivering successful and high-quality events.
Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team.
Ability to stand, walk, and remain on feet for majority of the workday.
Ability to remain sedentary for periods of time, while using a computer.
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more.
Ability to safely climb or descend stairs and/or ladders.

Nice To Haves

High School Diploma or equivalent preferred.
Previous work experience in the areas of shows, acting, choreography, or performance events is a plus.
Spanish or other bilingual language skills are a plus.

Responsibilities

Lead and motivate a team of Events & Entertainment team members to successfully execute an event.
Act as an approachable mentor and coach to all assigned team members.
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed.
Participate in new-hire orientation and training activities for all assigned employees.
Ensure that all required meal and other breaks are being given in accordance with PA law.
Comply with all federal and state labor laws (e.g. Child Labor laws).
Assist with team scheduling and timekeeping activities.
Assist with the execution of live stage shows and other performances.
Organize costumed characters in assigned areas adhering to set and/or show schedules.
Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme.
Perform duties of a character escort, which include facilitating interaction and communication between character and guests, providing directions and park information, and entertaining guests.
Assist character performers with getting in and out of assigned costume.
Provide solution-based ideas to quickly and creatively resolve problems.
Support the team’s daily activities.
Execute backstage tasks as outlined in daily schedule.
Assist with ongoing show related operational needs, this includes, but is not limited to laundry, prop/ set repair, tech maintenance.
Ensure that all safety and procedural protocols are being followed throughout event.
Continuously monitor the event to identify any potential threats or hazards; escalate any issues to the proper park authorities in a timely manner.
All other duties assigned by leadership.