Entertainment Supervisor

Great Wolf Lodge • Naples, FL

6d • Onsite

About The Position

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions. This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs. As an Entertainment Supervisor at Great Wolf Lodge, you will drive engaging guest experiences and consistent show quality across resort entertainment programming and team effectiveness by leading daily operations, coaching frontline Pack Members, and enforcing service, safety, performance and operational standards, while offering hands-on leadership experience and development in a high-energy resort environment.

Requirements

• High school diploma or equivalent experience
• Experience using Microsoft Office (Word, Excel, PowerPoint)
• Internal hires must have demonstrated success in the Entertainment Ambassador role
• Prior experience working with children
• Ability to manage multiple priorities and tasks with minimal direction
• Knowledge of event planning and coordination
• Demonstrated skills in customer service, conflict resolution, employee engagement, retention, and team building
• Ability to support and guide team members through effective communication and day-to-day coordination
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Successful completion of a background check and drug screening

Nice To Haves

• At least 1 year of experience in an Entertainment Ambassador or equivalent role
• Previous 1 year of leadership experience in a related field such as Event Planning, Theme Park, Entertainment, Dance, or Theater.
• Charismatic and enthusiastic presence
• Proven ability to work effectively as part of a team

Responsibilities

• Enhance Guest Experience: Model and coach greet and guest engagement behaviors with team. Deliver consistent, engaging entertainment experiences that uphold our service and brand standards through strong floor leadership and team performance. Elevate guest satisfaction by ensuring seamless, guest-ready environments across all entertainment areas. Resolve guest concerns and escalations to maintain satisfaction and support a positive guest environment. Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity.
• Safety: Conduct walkthroughs to verify all entertainment areas are safe, properly staffed, and show ready for operation. Maintain a safe, compliant operating environment by upholding safety standards and team adherence. Identify, address and escalate safety or operational risks to protect guests, team members, and assets. Verify entertainment programming adheres to safety protocols and manufacturer specifications; document any deviations. Participate in required safety and emergency training.
• Drive Accountability & Results: Ensure consistent execution of entertainment programming and checklists aligned with operational performance and brand standards. Drive team performance to achieve show quality by reinforcing expectations, communicating priorities, and maintaining operational readiness. Monitor and support brand standards compliance with scheduled entertainment programming.
• Drive Employee Engagement: Support a high-performing team through daily coaching, direction, and recognition. Support hiring, scheduling and trainings efforts. Reinforce performance expectations and training, providing real-time feedback to improve team effectiveness.
• Entertainment Operations: Support effective execution of daily and seasonal entertainment programming to ensure consistency and quality. Contribute to successful implementation of events, promotions, and community initiatives. Support across outlets as needed during peak hours, special events, guest escalations, or when managing operational issues. Maintain entertainment equipment and supplies.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED