Park Desk Clerk Supervisor
About The Position
Greenbo Lake State Resort Park is located in Greenup County Kentucky, the Park itself has over 3,300 acres of land and a beautiful 225 acre lake. The Park offers recreational opportunities to include, camping, hiking, fishing, boating, swimming, mini golf and Lodging accommodations. Working for Kentucky State Parks allows you to be part of a team in one of Kentucky’s greatest landscapes. As a Park Desk Clerk Supervisor, you will fill a key leadership role at Greenbo Lake State Resort Park. You will coordinate the activities of Park Desk Clerks and Night Auditors to ensure high-quality guest services. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. This position reports directly to the Management staff at Greenbo Lake State Resort Park.
Requirements
- High school graduate.
- Two years of experience in the front desk operation of a lodging facility.
- Experience in direct Hotel and high-volume customer service
- Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
- Have strong computer skills
Nice To Haves
- preferred experience with property management or point of sale systems.
Responsibilities
- Manage and control the overall front desk guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure.
- Motivate staff within Front Desk department and work to help establish a productive working environment for Park.
- Assist to conduct training classes regarding safety, security, department procedures and service guidelines.
- Maximize room revenue and occupancy by reviewing status daily. Monitor rate efficiency, monitor guest credit report and maintain close observation of daily house count.
- Supervise the Night Audit function, and monitor and assist in providing the necessary reports to other department for guest arrivals, departures and needs.
- Schedule Park Desk Clerks and any other staff temporarily assigned to the Front Desk.
- Conduct performance reviews, training and development of staff to achieve Park’s service quality standards.
- Assist and/or lead revenue management with the implementation and execution of programs to ensure the Park’s room occupancy and Average Daily Rate objectives are met.
- Analyze and generate guest issues, billing, daily reports, and communicate information to front desk employees as well as members of other appropriate departments.
- May assist in assembling daily financial data while assisting in interpreting this data for financial and operational plans for the accommodations revenues to include in the annual Park budget.
- Maintain procedures for security of monies, guest security and emergency procedures.
- Respond quickly to guest requests or complaints in a courteous and friendly manner, and ensure appropriate actions are taken.
- Follow up to ensure guest satisfaction.
- Use creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Provide a professional image at all times through appearance and dress.
Benefits
- Affordable Health, Dental and Vision Insurance with Optional Health Reimbursement Account
- Wellness Incentives Program
- Life Insurance
- Retirement plan
- Vacation Paid Time Off (PTO) & Holiday/Sick PTO
- Employee Assistance Program
- Employee Discounts
- Training/Career Development Opportunities
- Optional Deferred Compensation program (401K/457K)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
