Desk Clerk

Tlingit Haida Tribal Business Corporation•Dededo, GU

14h•Onsite

About The Position

This role provides administrative and customer service support for military housing operations by managing the eMH database, maintaining accurate records, coordinating room assignments and inspections, and serving as the primary point of contact for service member housing needs.

Requirements

Customer service or front desk experience in a retail, office, hospitality, or service-based environment.
Strong verbal and written communication skills for interacting professionally with customers, staff, and vendors.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
Possess a valid state driver’s license and a safe driving record to operate vehicles or equipment as required for the position.

Nice To Haves

Knowledge of the Enterprise Military Housing (eMH) Program preferred.

Responsibilities

Maintains the Electronic Military Housing (eMH) database to support housing operations.
Receives, processes, reconciles, interprets, and summarizes documentation using standard office equipment.
Regularly communicates with service members, vendors, and company personnel to exchange information and provide support.
Addresses service member concerns, assists in identifying solutions, and conducts follow-up to ensure resolution and satisfaction.
Maintains and updates both manual and electronic records related to service members and barracks, ensuring accuracy and completeness.
Manages room assignments and terminations in accordance with established procedures.
Schedules and conducts check-in, check-out, and vacancy inspections as required.
Follows established methods and procedures to complete assigned tasks efficiently
Accurately log, track, and reports service calls to the appropriate department or area of responsibility.
Issues, tracks, and manages control of mechanical keys and electronic key cards for assigned rooms.
Perform other duties as assigned.