Parish Receptionist

Archdiocese of St. Louis•Affton, MO

3d•Onsite

About The Position

The Parish receptionist serves as a welcoming face and voice of the parish. This position provides a warm, professional, and hospitable first point of contact for parishioners, visitors, clergy, staff, and members of the wider community. The receptionist assists with the daily administrative needs of the parish office while helping to foster an environment that reflects the welcoming and pastoral mission of the Catholic Church. The ideal candidate will be friendly, dependable, organized, and able to interact graciously with people of all ages and backgrounds. A commitment to the Catholic faith and an understanding of the mission and life of a Catholic parish are strongly preferred.

Requirements

High school diploma or equivalent required.
Previous experience in an office, reception, customer service, parish, or similar environment preferred.
Strong interpersonal and communication skills.
Excellent organizational skills and attention to detail.
Ability to maintain confidentiality and exercise good judgment.
Ability to work independently while also functioning effectively as part of a parish staff.
Proficiency with Microsoft Office and willingness to learn parish-specific software.
Ability to manage multiple tasks and priorities in a busy parish office.
Professional, courteous, and welcoming demeanor.
Ability to communicate effectively with children, adults, elderly parishioners, clergy, volunteers, and community members.
Ability to sit and work at a computer for extended periods.
Ability to answer telephones and interact with visitors throughout the workday.
Ability to occasionally lift and move office materials and supplies.
Regular attendance and punctuality are essential.
Demonstrate respect for the Catholic faith, the teachings and practices of the Catholic Church, and the sacramental and pastoral life of the parish.
Committed to treating every person with dignity, charity, patience, and respect.

Responsibilities

Welcome parishioners, visitors, volunteers, vendors, and guests to the parish office in a warm and professional manner.
Answer and direct incoming telephone calls and respond to routine inquiries.
Monitor the parish office entrance and assist visitors with questions and directions.
Receive and distribute mail, deliveries, and other correspondence.
Provide information about parish Masses, sacraments, ministries, programs, events, and office procedures.
Respond to parishioners with patience, courtesy, and discretion, particularly when they are seeking pastoral assistance.
Assist with general office duties, including filing, copying, scanning, data entry, and correspondence.
Assist with scheduling parish facilities, meetings, appointments, and events as directed.
Receive and process routine parish registrations, sacramental inquiries, and other forms as directed.
Assist clergy and parish staff with administrative projects and other duties as needed.
Assist with maintaining an organized and welcoming parish office.
Direct pastoral or sacramental inquiries to the appropriate priest or staff member.
Handle sensitive pastoral information with appropriate confidentiality and discretion.
Recognize situations requiring pastoral attention and promptly refer them to the pastor, deacon, or appropriate staff member.
Assist with collecting announcements and information for the parish bulletin, website, email communications, and social media.
Provide accurate information about parish activities and schedules.
Assist with distributing parish communications and promotional materials.
Receive routine payments, donations, and other parish funds in accordance with parish procedures.
Issue receipts and maintain appropriate records when required.
Maintain office supplies and notify appropriate staff when supplies need to be ordered.
Assist with other routine administrative and clerical responsibilities.