Parental Accountability Court Coordinator 2

Georgia Department of Revenue•Cordele, TX

7d•Onsite

About The Position

The Georgia Department of Human Services (DHS) is seeking candidates to fill the position of Parental Accountability Court Coordinator 2. This role will report to the Parental Accountability Court Program Manager and is located in Cordele, GA (Crisp County). The Division of Child Support Services (DCSS) within DHS enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers outreach programs like Fatherhood, Prison Re-Entry, and Parental Accountability Court, all devoted to increasing non-custodial parental involvement in a child's life.

Requirements

Associate degree in a related field from an accredited college or university and three (3) years of job-related experience; or one (1) year experience at the lower-level PAC Coord 1 (SSP200) or position equivalent.
Ability to use customer service skills to include active listening and sound judgment.
Excellent oral, written, presentation and interpersonal communication skills.
Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically used in a corporate environment.

Nice To Haves

Bachelor’s degree in a behavioral science (criminal justice, psychology, sociology, etc.) or a business degree (management, public relations, hospitality, marketing, etc.) from an approved, accredited college or university and two (2) years’ work experience within a government judicial system as a parole/probation officer, court counselor/advocate, officer of the court, etc. for low-risk offenders.

Responsibilities

Acts as a liaison between the Division of Child Support Services and the assigned judicial circuit.
Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Provides advocacy and accountability strategies to program participants to promote sustainability in paying their child support obligation.
Promotes Problem Solving Case resolution efforts and performs core work activities including enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, and conducting weekly meetings with program participants.
Maintains consistent documentation on participants' program status.
Identifies and meets with employers to secure employment for program participants.
Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can offer necessary support and resources to address identified barriers.
Responsible for maintaining weekly and monthly reports as required per circuit.
Maintains required training as required by the agency.
Performs other professional responsibilities as assigned.