Parent Resource Center Assistant

Personnel Commission•Madera, CA

7d•Onsite

About The Position

Under the general supervision of the Director of Community Services and Parent Resource Centers, the Parent Resource Center Assistant provides various resources and information to parents through workshops and trainings as part of maintaining the services of a Parent Resource Center assigned at a school site and for assigned satellite schools. The role relays information, facilitates and maintains parent-school communication, and coordinates and organizes volunteers and interns at the Parent Resource Center. Incumbents in this classification support and assist a program that increases parents’ understanding of, participation/engagement in, and active support of their children’s schooling and related activities, which directly support student learning and achievement.

Requirements

High school diploma or equivalent.
One (1) year of experience working with community, educational, and /or social service organizations preferably working directly with families and/or adults.
Valid, current California Driver’s License to drive a personal vehicle to meetings and trainings away from the school site.
Pass the District’s applicable proficiency exam for the job class, including bilingual proficiency exam, with a satisfactory score.
After an offer of employment, obtain: Criminal Justice and FBI Fingerprint Clearance, Negative TB test result plus periodic post-employment retest as required, Pre-employment physical exam B through the District’s provider.
Knowledge of modern office practices, procedures, and equipment.
Knowledge of use of job-related software applications, including virtual meeting platforms at an intermediate level, and Microsoft Office, Google Suite tools, and other applications at a beginning level.
Knowledge of business telephone techniques and etiquette, proper document construction, and correct English usage, including grammar, spelling, punctuation, and vocabulary.
Knowledge of current policies and procedures pertaining to a Parent Resource Center and District organization, site locations, policies, and procedures associated with educational processes in order to facilitate parent involvement and participation.
Ability to adhere to safety practices.
Ability to keyboard accurately at an acceptable rate of speed.
Ability to operate standard office equipment including computers and software.
Ability to prepare and maintain accurate records.
Ability to communicate effectively, using patience, tact, and courtesy, and work cooperatively with a diverse group of parents, students, staff members of the community, and agency representatives.
Ability to understand and follow written and oral instructions.
Ability to maintain confidentiality of family and student information.
Ability to work effectively without immediate supervision.
Ability to maintain accurate records and files.
Ability to adapt to changing work priorities.
Ability to work as part of a team.
Ability to set priorities and meet schedules and timelines.
Oral bilingual/bicultural proficiency in a second language is required (usually Spanish).
Ability to exercise tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations in a manner that reflects positively on the organizational unit.

Responsibilities

Acts as liaison to outside agencies that are available for parents involved in the program.
Administers, monitors and supervises various designated phases of the Parent Resource Center.
Answers calls that come into the Districtwide call center in order to address parent/family needs by coordinating with appropriate Madera USD departments and various external community agencies; maintains and updates call logs to document responses.
Assists in planning outreach activities for parents and assists in trainings interns and parent advocates and volunteers, especially with the planning, preparation, and organization of the District’s annual Parent Resource Center Conference.
Assists in arranging volunteers, speakers, subject matter experts, and discussion leaders for the Parent Resource Center.
Attends community meetings; recruits parent volunteers; and conducts parent satisfaction surveys.
Communicates with and assists parents both at the school where the Parent Resource Center is located and at assigned satellite sites that do not have a Center regarding the parents’ concerns such as health coverage for children, mental health, childcare, social services, immigration, and basic family needs such as food, clothing, and transportation.
Increases the school's connections with families by facilitating parent events and acting as a resource for students, parents, guardians, and caregivers.
Maintains inventory of forms, office supplies, and equipment and requisitions as needed.
Maintains various records and files.
Makes room scheduling arrangements to accommodate space needs for meetings, community agency presentations, and parent training sessions.
Organizes, coordinates, and schedules parent education classes and various workshops and maintains the monthly calendar of the Parent Resource Center’s activities and events.
Participates in trainings and workshops and/or presents approved information on topics such as effective home-school communications, effective parenting, basic computer skills, nutrition, physical health, academic testing, high school graduation requirements, and other District programs.
Performs clerical tasks such as answering telephones, typing memos, creating forms, flyers, and brochures, and maintaining routine bookkeeping records and a parent database.
Prepares and delivers presentations to parent groups about school programs and curricula designed to aid the parents in supporting their children’s education.
Performs other related duties as assigned to ensure the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.